Fitzgerald Subaru Clearwater

I am from out of town and was trying to buy a Subaru at a nearby dealer, I had Fitzgerald Subaru do a pre purchase inspection on the vehicle, Bob and Justine werre very detailed in their inspection, Bob found nothing wrong mechinically and Justine found some paint issues the dealer I was buying from didnt disclose to me. Because of them the other dealer fixed the paint issues and I felt comfortable with my purchase! Cant thank you guys enough!

It was that time again, time to turn in our lease and get into a new car. We’ve been going to Fitzgerald Subaru Clearwater for over 6 years now, and this is officially our 3rd lease with them. There’s a reason we keep coming back, and it comes down to how they treat their customers. For our last two leases, we worked with Rudin Peqini, and he was amazing every single time. I’m picky, and honestly one of the things I dislike most is sitting around a dealership for hours. I usually know exactly what I want and what I’m willing to pay. When we walked in, I basically said, “Make the numbers work and I’ll lease the car with you guys.” And somehow, they always do. This year, Rudin had moved into a Finance Manager role, which was well deserved, and we worked with Alex Cardullo for the first time. Not sure if Rudin gave him the full playbook beforehand, but Alex exceeded our expectations. He was attentive, knowledgeable, patient, and never pushy. We were making the jump to a Hybrid this time around, and I asked him about a gazillion questions. He answered every single one with a smile and a great attitude. Once again, the process was smooth and efficient. We ordered the car, got the call it arrived, went in, signed paperwork, and drove off the lot in under an hour. There’s a reason Fitzgerald Subaru Clearwater has earned our loyalty, and it’s because of people like Alex and Rudin who truly care about customer experience.

Adrian, and the entire dealership team treated me far better, kinder, and more openly than I could have hoped. The exact model I wished for was literally "In Transit". I made a deposit for first refusal, Adrian took care of the rest. He tracked that vehicle and kept me updated. Forester arrives a week early. Ending, Fair Trade Value; Clear Pricing, Transparent Deal, Vehicle Purchased! Oh, and quite a few really awesome people!🥰🐾💗

Excellent customer service across the board. From my initial car shopping experience with Leon and Andre through my eventual purchase with Travis and Yvonne, everyone was friendly, solicitous, and low-pressure. The showroom is clean and bright with a nice customer lounge, too! It was a great experience all around.

"Our staff strives to provide a "truly exceptional" service experience" Maury called me with the results of the lie detector test and it was determined that it was a lie. Quite honestly, I've never had such a more frustrating experience at a dealership in my entire life before this. TLDR; I told Fitzgerald that my subwoofer was blown and they flat out lied to me saying it was properly working. I called Bert Smith immediately after leaving Fitzgerald and they got me in the next morning. Only an hour after my car was there the next day, they told me their technician inspected the system and checked the subwoofer to find that it was blown. I want to post the link to the video so badly, but I'd rather not completely dox myself. The screenshot does it enough justice though. It is a nice touch though seeing what the technician said captioned at the bottom of the video. In truth, I tried amicably remedying this situation, but after calling that number (twice AND leaving a voicemail) towards the bottom of the Fitzgerald work order and hearing absolutely NOTHING back is appalling to me. This was the final straw that broke the camel's back for me. I've now had FOUR completely terrible experiences here. I kept trying to give them the benefit of the doubt seeing as how I'm a loyal customer and I made my purchase at Fitzgerald, but never again. You lost a customer today and any future business of mine or my friends that I've told in the past to come here looking for a Subaru. I will happily be taking my business and references to Bert Smith from now on. A quote from times past depicts my experiences at Fitzgerald. It goes along the lines of this: something, something, fool me once, shame on — shame on you. Fool me — you can't get fooled again. It hurts, but looks like I'm the clown here because I kept getting fooled ¯\_(ツ)_/¯