Flow Acura of Wilmington
Wilmington, NC
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# Summary Customers consistently praise the dealership for its low-pressure, transparent approach to car sales and the exceptional service provided by staff members, particularly salesperson Gillian, who is noted for her professionalism, product knowledge, and willingness to go above and beyond for clients. The team is credited with making the car-buying experience comfortable and straightforward, whether purchasing in-person or remotely from out of state, with particular emphasis on integrity and genuine customer care throughout the process.
Great experience working with Gillian. Buying a car can often feel high-pressure, but that wasn’t the case here at all. She was patient, knowledgeable, and genuinely focused on helping me find the car that was right for me rather than pushing a quick sale. The whole process felt straightforward and comfortable, which was a refreshing change from some of my past car-buying experiences. I would absolutely recommend working with her if you’re looking for someone who is professional, helpful, and easy to work with.
I recently purchased a 2023 Acura TLX PMC with only 6,000 miles from out of state, and the entire experience was outstanding from start to finish. Buying a vehicle remotely can be stressful, but the team made me feel completely comfortable and confident throughout the process. They were responsive, transparent, and took the time to answer all of my questions in detail. What truly set this experience apart was Gillian. She went above and beyond by sharing her personal cell phone and staying in touch with me daily until the vehicle was picked up and safely transported to Colorado. That level of care, communication, and commitment is rare and made the entire process feel seamless. Everything was handled professionally with no surprises along the way. It’s clear this team values customer service and integrity. I would absolutely recommend them to anyone — especially if you’re considering an out-of-state purchase. Thank you all again for such a smooth and positive experience.
I had an absolutely fantastic experience working with Gillian who helped me find my perfect car. From the moment I walked into the dealership, she greeted me with a wonderful and warm smile. She was very professional, knowledgeable, and genuinely focused on helping me find the right car, not just making a sale. Gillian went above and beyond by showing me the ins and out of the car I was looking at and not once did I feel pressured into buying a a car. So if you’re looking for a stress-free, transparent car-buying experience, go see Gillian and you will walk away with a smile, a great car and a no pressure buying experience. Love my new ride. Thank you Gillian.
First let me say that I have been burned by dealerships in the past and feel like I have learned what to ask and some dealerships will work with you and others won’t.. Flow Acura is a straight up no BS establishment which I truly appreciate! Lucas went above and beyond to work with us on a deal we were comfortable with all before we even stepped foot in the dealership. Dave in finance was informative yet low pressure which was greatly appreciated. Gillian is an absolute sweetheart and made us feel fantastic about the overall experience! I would highly recommend the dealership thus far. Thank you! Morgan K
Gillian Messina was wonderful to work with in buying our new car. She was pleasant, professional and extremely knowledgeable in helping us with our decision. I highly recommend her to anyone who has thoughts of buying a car. This is our fourth Acura and this experience was the best. Flow Acura is fortunate to have this valuable employee! Thank you Gillian
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