Forbes Waterloo Mazda

Great Experience with Nash at Mazda I met Nash at the Mazda showroom, and he left a very strong impression from the first moment. As a former Sales Manager, I can easily recognize genuine sales talent, and Nash truly has it. He is energetic, smart, professional, and always smiling. His approach makes you feel comfortable, and without any pressure, you naturally find yourself wanting to buy the car. His confidence and communication skills are clear and impressive. In the end, we purchased the vehicle, and the entire experience was smooth and enjoyable. Nash clearly has a very promising future ahead of him, and he represents the kind of professionalism that truly elevates the Mazda experience.

Our overall experience with Mazda was amazing, from the day we booked the test drive to the moment we received the car. We had a great advisor, Neil, who explained everything we needed to know and supported us every step of the way. He kindly answered all our questions and made the entire process smooth. The managers were also very kind and offered us different upgrade options to help keep us protected. We were able to choose what we felt was best for our needs, and we truly appreciate how they walked us through every option and helped us make the right decision.

We recently purchased a vehicle from Waterloo Forbes Mazda, and I cannot say enough about the exceptional service we received from Nash and Samantha. From start to finish, both of them demonstrated professionalism, patience, and a genuine commitment to ensuring everything aligned perfectly with my expectations. Nash went above and beyond to guide us through the entire purchase process. He took the time to explain all features, assisted with configuring the Mazda app and remote start, and made sure the vehicle was properly prepared before delivery. His knowledge, honesty, and friendly approach made the experience smooth and stress-free.( Keep your positive contiguous vibes Nash👌😊) Samantha was equally outstanding clear, responsive, and extremely helpful throughout our email communication. She made sure all financial details were transparent, helped us secure the best rate possible, coordinated insurance and down-payment steps. Her attention to detail and willingness to resolve every question truly made the difference. What stood out the most is that both of them treated us with respect and care, never rushing anything. Every detail mattered to them from anti-theft features to warranty options and their teamwork helped us reach exactly the outcome we wanted. If you are looking for a dealership that genuinely puts customers first, Waterloo Forbes Mazda is the place to go. We left extremely satisfied, confident, and grateful for the outstanding service we received. Highly recommended!

​I recently worked with the team at Forbes Waterloo Mazda to transition out of two existing leases into a new 2026 CX-5 GT Premium, and the experience was exceptional. As someone who values technical precision and clear communication, I was thoroughly impressed by how the team handled a complex "double-grounding" scenario. ​Spencer Hopkins (Product Advisor) was fantastic throughout the research phase. He was knowledgeable about the 2026 specs and respected my need for a "latency-free" negotiation. When he was away during the final pickup, the management team stepped in seamlessly to ensure the handover was flawless. ​Mike Seidl (Sales Manager) deserves significant credit for his "exception handling." We had some last-minute reconciliation on a payment discrepancy and backordered accessories, and Mike handled it with the authority and fairness you expect from a top-tier dealership. He ensured the deal remained a true "Full Washout" and that the final numbers matched our agreement perfectly. ​Samantha Billings (Financial Services Manager) was equally impressive. She coordinated the final paperwork with speed and clarity, and her proactive follow-up regarding the early arrival of our accessories (mats and cargo liner) was the "cherry on top" of a great experience. ​If you are looking for a dealership that understands the value of your time and maintains a high level of professional integrity, I highly recommend Forbes Waterloo Mazda. They made the transition into our new family vehicle worry-free.

I had an amazing experience at Waterloo Forbes Mazda! From the moment I walked in, the team was welcoming and professional. My sales representative, Spencer, took the time to understand what I needed and guided me through all my options without any pressure. The whole process—from test drive to purchasing —was seamless and stress-free. I’m thrilled with my new Mazda CX-50; it drives beautifully! Thank you to the entire team for making this such a positive experience. I highly recommend this dealership to anyone looking for great service and a reliable, stylish car.