Ford Americus
Americus, GA
Brands
Contact
Google Reviews
# Summary Staff members at this dealership consistently receive praise for their professionalism, personable approach, and dedication to customer satisfaction, with salespeople and service advisors earning particular recognition for going above and beyond. However, one customer experienced significant frustration with delayed vehicle preparation and poor follow-up communication from management, which marred an otherwise positive sales process.
I had been searching for a Wagoneer S at a fair price, and when I saw one on Ford Americus' website, I called and got Johnny on the phone. He told me they would pull it around back so I could come get it on Monday. I walked into the dealership with my poker face on and on guard, because buying a car always feels like you're going into battle. As soon as we started talking to Johnny, I let all that go. Hes very personable and wants to get to know his customers, and he advocates for you to the finance department. We test drove the car I wanted, and quickly made a deal that was too good to refuse. Johnny is an absolute delight, and you can tell all the employees love what they do at this dealer. I walked away with not only a cool new car, but with a new friend, so kudos to Johnny (and Charles) for making me have faith in the dealership experience again!
I would like to thank Cathy Stiefel on a job well done. I had my car serviced and it was an awesome experience. Cathy was very professional, knowledgeable, and polite. She keep me at ease and call to give me updates on what was happening with my vehicle. Previously, Wendy was my service advisor and she too was awesome. So, with that being said, I want to thank Ford Americus for hiring individuals like this. Service like this makes one feel better about spending funds and it definitely influence you to return. Cathy and Wendy You Rock! Thanks, Ms. Cason
Ms. Teresa was amazing! She helped me with so much, far beyond the car purchase. I will be back. I am also referring everyone I know! I'm so excited for my new ride!
Teresa Stewart is the best! She was very professional nice and prompt. She will have you riding the same day! Best salesperson ever!
DON'T BUY HERE, The worst experience I've ever had buying a vehicle. (Excluding our salesman, He was great) We went is on a Saturday to look at the used Bronco sports they had. They had just got one in earlier in the week and it had just got out of the service department and they said it only needed to be detailed. We drove it and liked it and so we decided to go ahead with the purchase. They said we could easily pick it up Monday to which was perfect for us because we were leaving to go to Florida the very next day on Tuesday and we were very happy that we were going to be able to drive our new bronco! Well we waited and waited on Monday, they let us know that oops sorry it won't be done until Tuesday. Ok that's fine we'll just leave a little late on our vacation and it'll be fine. We wait all day Tuesday until around 3 in the afternoon haven't heard anything. I finally call down there to talk to the general manager and he says he'll go back to the detailing department right away and check and get back with me in 10 min. He never called me back. So we just left for our vacation and said we would be there the next Monday to get it. We head down there the following Monday and I text our salesman just to give him a heads up and he tells me to just wait a second he'll make sure it's all good. He texted right back and said that he's sorry but they still don't have it out. He then offers to deliver it to me on Tuesday, I say great thanks. Well it's Tuesday and I just got notified that it still isn't done. At this point I'm hoping I even get the vehicle. I have definitely learned my lesson of being a trusting person!
Get anonymous quotes from Ford Americus
Submit your car request anonymously — Ford Americus and other dealers in Americus, GA will compete for your business. You choose who to reveal your contact info to.
Get quotes anonymously →Is this your dealership?
Claim this listing and your first bid is free — no credit card required to get started.
Claim this listing — first bid freeNo credit card required to sign up
How AutoAnon works for dealers
- Buyers submit anonymous vehicle requests
- Matched dealers compete with their best offer
- Buyer chooses — you get their contact info exclusively
- First bid is on us