Fort Motors
Fort St John, BC
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# Summary The dealership consistently receives praise for its personable and attentive staff who go above and beyond to exceed customer expectations across sales, finance, and service departments. Customers particularly appreciate the genuine care shown during the purchasing process, thorough follow-up communication, and fair treatment even when addressing issues with used vehicles.
Working with FSJ Ford Motors was a dream! They surpassed all of my expectations. David and Shannon made getting into my first vehicle so easy and swift! They did so much work for me behind the scenes that I could never thank them enough for! I appreciate the whole team! Truly a great experience! I will definitely be returning with all of my vehicle needs!
My wife and I bought a used 2019 Ford Escape from Luke @Fort Motors in Fort St. John. The process was easy and we loved our escape titanium. About two months after we had it, it over heated and even though it was a busy time for the dealerships service department, we were treated with respect and they accomodated us to our satisfaction. The vehicle then broke down again with an unrelated matter to the first and again we were treated fairly and fixed again. As it was a used vehicle, we were advised that things like this can happen, but they took care of the service and parts at no extra charge! From the sales dept. (Luke) to finance dept. to the service dept. we feel that they not only did their best for us, but went above our expectations, and for that we are very grateful. We will be purchasing our next vehicle here because of the way we were treated and wanted to give a big thank you to everyone at Fort Motors.
I had an excellent experience with Chelsea at Ford Motors Fort St. John. Her service was outstanding from start to finish — she consistently followed up, made sure everything was on track, and truly cared about the customer experience. What stood out the most was the genuine human connection she builds, making the entire process smooth and comfortable. Her professionalism, attention to detail, and commitment to customer satisfaction make her a huge asset to the team. Highly recommend working with Chelsea!
The FSJ Ford dealership treats us like family! We love how personable the staff are. Purchasing a new vehicle has been smooth and all our needs accommodated. We’re grateful for the reliability of the service team on staff.
Luke from sales was absolutely incredible from start to finish, going above and beyond to help me into a truck while navigating around my busy work schedule. Sherry with finance was also the best to work with, ensuring all my questions were answered clearly with no detail left out. These two are top notch at what they do and are a complete asset to Fort Motors!
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