Fowler Volkswagen of Norman

Sebastian was great and made the process super easy! He took his time and explained all the features with the car. When I came back to purchase the car, it was already setup just as I’d like. I definitely recommend him! Nick was very helpful as well!

We had been to every car dealership in Norman, looked at so many cars and ish at Volkswagen was the most professional & nicest guy! After we decided on a vehicle the process was so smooth & only took about an hour. Everyone there was amazing & we would recommend buying from them a million times over. Thank you ish!!

After having my VW for over three months for warranty work—and even dealing with a crash caused by them—I went to pick it up and immediately noticed a coolant leak. I sent photos to the service department, but they told me they couldn’t find any leak. I ended up having to take it somewhere else just to get someone to acknowledge the obvious issue. The coolant warning light even came on before I left their lot, so it’s not like there wasn’t clear evidence. At this point, I wouldn’t take another vehicle there—I’d rather pay out of pocket than deal with that kind of experience again. I posted a picture of the coolant leak. It took about ten minutes to track down—honestly, it took longer to get the car on the lift than it did to find the problem. The technician said it was likely caused by whoever replaced the inner fender. Yet somehow Fowler couldn’t find this issue at all?

This dealership was incredible throughout the buying process. Specifically Ish was super helpful with getting us the car we wanted. Nick was also incredible throughout this process. We had previously gone to a different VW location and were treated terribly, but from the moment we walked into the Norman location, everyone we interacted with was kind, responsive, and so helpful! They talked us through every step and answered every question that we had very thoroughly. I cannot express how refreshing it was to work with such transparent individuals throughout the car buying process. Thank you again to everyone at this location for helping us out!!! Y'all are truly the best!

I brought my vehicle in for a routine oil change and picked it up only to immediately notice a new issue—there were loud rattling/loose-part sounds coming from underneath the car whenever I hit a bump. This problem did NOT exist prior to my service visit. I returned to the dealership right away and explained the situation. They mentioned checking the belly pan and took the car for a test drive, but then told me I would need to pay $180 for a diagnostic. I find this extremely frustrating and disappointing. I’ve been a loyal customer here for three years, my car has only around 50,000 miles, and this issue began immediately after it was in their care. At a minimum, I would expect them to stand behind their work and investigate the problem without charging me—especially when it’s very likely related to the recent service. Instead of taking accountability or even offering a courtesy inspection, I was asked to pay for diagnostics on a problem I did not have before my visit. That doesn’t reflect good customer service or integrity. I hope management reviews this and considers making it right. I would prefer to continue servicing my car here, but experiences like this make it difficult to trust the process.