Fox Automotive Group, Inc.

If I could give Zero Stars I would. I reached out to Fox Auto group starting back in October of 2024 in preparation of replacing both of my vehicles. I attempted to get some relatively basic information but the sales team refused to answer basic questions of vehicles in stock, vehicle options, current lease programs etc. I was always told to just come in. Well I’m not a fan of wasting my time so I went elsewhere and purchased my two vehicles from two different competent dealers who answered questions instead of playing games. Now months later after the ship has sailed their sales team is reaching out 🤦‍♂️. Now at this point it’s just annoying to have them contact me several times after telling them Nicely the first two or three times I purchased a vehicle and Im no longer in the market.

I had an extremely disturbing and unprofessional experience at Fox Automotive in Rochester Hills. I was not greeted upon arrival, was not asked why I was there and was quickly prompted to sign for services on an iPad without being shown a cost breakdown. The total was nearly $500 for what I came in for as a routine oil change. Only after I questioned the charges and mentioned my warranty were services suddenly removed and the price reduced, which raised serious concerns about transparency. After being told my vehicle would need to be left, I was informed I could receive a loaner. While waiting, I overheard service staff members openly speaking about me in a vulgar and demeaning manner. It was unmistakably clear the conversation was about me and I can’t recall a time ever feeling so disrespected. Comments included mocking my situation, accusing me of trying to avoid paying, and dismissing a valid Volkswagen-issued coupon from the official app as illegitimate (though the actual words they used are not appropriate to type.) Only after I pointed out that I had overheard all of the entire disrespectful comments did behavior suddenly change, including the door being closed for another conversation. As a paying customer and as a woman being subjected to this by men, the experience was humiliating and deeply unsettling. The fact that this behavior involved management makes it even more concerning. I left without having my vehicle serviced because I did not feel respected or comfortable remaining there. I couldn’t trust that people with such contempt for me for absolutely no reason would safely work on my car. The behavior I witnessed made it clear this was not an isolated incident, but a broader issue with professionalism and leadership. I strongly caution others to avoid this business at all costs.

I came late, a half an hour before closing. I was shown a car not prepared for showing. We could not negotiate with reaching a compromise. Don't come that late. No high pressure sales tactics. Which seems good to say.

I really enjoyed my experience working with Kamil at Fox Automotive Group in Rochester. He was friendly, a great communicator, and quick to answer any questions. He wasn't pushy either. I'd definitely work with Kamil in the future and I'll be recommending him to my friends and family as well!

They are great to work with they care about you and your car no matter how old it is. Justin in service was awesome he got back to me quickly and had a quote for the work I needed done. I would recommend Fox Toyota to my friend's and family. Thank you for your help