Fox Chrysler Dodge Jeep Ram

I recently purchased a 2017 Toyota Highlander from this dealership and had a great overall experience working with their staff. If you’re planning to buy a vehicle here, ask for Fred Gibson. He went above and beyond in the way he treated me and my family and genuinely made the entire experience better from start to finish. My family lives about an hour away, but after seeing the Highlander listed on their website, the deal was too good to pass up. When we arrived, Fred greeted us right away, showed us the vehicle, and gave us plenty of time to inspect it thoroughly before taking it for a test drive. I usually dread dealership experiences because of pushy salespeople, but Fred was the complete opposite — friendly, patient, honest, and never pressured us at any point. After the test drive, the purchasing process was straightforward and clearly explained with no surprises. The vehicle had some previous damage to the front bumper that was scheduled to be repaired before pickup, and we also added undercoating/rust protection. During the repair process, the dealership discovered a leaking transmission line that needed replacement, and they fixed it free of charge. Because of the additional repairs, the vehicle ended up being in and out of the shop for about two weeks. Throughout that time, Fred stayed in contact and even made sure the vehicle was cleaned twice before pickup. After bringing the SUV home, we realized the undercoating hadn’t been completed. Before we left the dealership, Fred had given me his personal number in case anything came up, so I reached out to him. A few days later, he personally came to my workplace, picked up the vehicle, had the undercoating done, and returned it to me the very same day. That level of customer service is rare these days and is the reason I’m giving this dealership 4 stars. The missed undercoating kept it from being a perfect 5-star experience, but Fred’s professionalism and dedication to making things right truly stood out, so make sure you ask for him if you visit.

If you are looking for the most disappointing, drawn out total crap show of an experience purchasing a vehicle then look no further than Auburn Auto Group -Fox Dealerships. Rushed us in for financing two days after test driving a filthy mini van that they joked wouldn’t have even passed safety inspection due to a broken seat belt. We had a trade in that needed its own fair share of work and was not really safe or reliable to drive and we really needed a car ASAP. Then we sat around for two weeks for them to fix said seat belt and “detail” the car. They promised up down and sideways that the car would be spotless like they were doing me some sort of favor. Was very unhappy with the wait because of the issues with the car I was driving my family around in and they knew it….$1000 off was offered for all my troubles. Went in when they said we could pick it up and the car was still getting detailed so they told us we’d have to wait and come back Monday morning….well we got it after 3. Had to rush through paperwork as we had kids to get from school so we didn’t even get to take a look at the detailing…..wow my kids could have done a better job. I had looked over the vehicle the following day and send the sales manager over 20 photos of things that definitely should have been cleaned seeing as they soaked us out of plenty of money for a used car. They offered to clean it……so another day without a vehicle….dropped off at 830 am and wasn’t done til after 5….and there were still issues. The whole process we were treated as if our feelings were not valid and a who cares that you had to wait attitude was all we were given. They took every bit of joy and excitement that a new vehicle usually gives someone and not a single person at that dealership cares. Oh forgot the icing on the cake the day we picked it up……pulled out of the dealership late to get our kids and the GAS LIGHT COMES ON!!!!! Can’t make this crap up 😅 Worst part …..all we keep hearing is oh sorry you had a bad experience, some one will reach out to you…..BS!!!!!!! Oh or well at least it’s a good vehicle 👍🏻 *****EDIT TO ADD…..they have given me a number to call in response to my review that no one answers, no one returns the call….nothing. But what should I have expected. Oh and needed a new wiper blade and air filter already seeing as they didn’t even check them.

recently purchased a 2026 Chrysler Pacifica and had an excellent experience throughout the entire process. Teddy, my salesman, was professional, knowledgeable, and a pleasure to work with from start to finish. He took the time to answer all of my questions, ensured I understood every step of the process, and made the experience smooth and stress-free. Todd, the sales manager, was also outstanding. He worked diligently to secure a very competitive trade-in value for my vehicle, which I truly appreciated. His efforts made the overall transaction feel fair and transparent. I am extremely happy with my new Pacifica and grateful for the exceptional service provided by both Teddy and Todd. I would highly recommend working with them to anyone considering purchasing a vehicle.

Brought my car in for what I thought sounded like a rattle in the transmission, but it turned out to be a walnut that got stuck somewhere. They were able to actually find and remove it. Rob was great, thorough and more than fair about the labor cost. I will definitely bring my car back here in the future when I need any more work done. Thank you, Rob.

We purchased a 2019 Jeep Wrangler and have been very satisfied. They were very easy to work with. The heat on the passenger side was having issues and they got us in and fixed it promptly. I would definately recommend them to others.