Fox Hyundai

I had some unexpected events with a car I had and have had bad luck with used cars, so I was searching for my first new car. Stopped into Fox Hyundai and talked to Bryan and drove an Elantra hybrid. Bryan was great to work with throughout the whole process and got me the car for the deal that I was told and made the whole process super simple. Bryan was also super helpful when there was an issue with some residue on the paint and got that all straightened out for me! I am very happy with my new Elantra Hybrid and I hope it provides many miles of fun! Thanks Bryan and Fox Hyundai!

We took our Kia in for an oil change and had an oil leak right afterwards. Something to do with the oil filter lost over 2 quarts of oil after driving home had to get it towed to Kia. They said it was a faulty fuel filter. I believe they just didn’t take the gasket off so there was two gaskets and did not seal They brought us our vehicle back and there were still oil everywhere on the car. They did not put the cover back on that comes off to get to the oil filter we were told that everything was taken care of, and it was not service is very poor. also, they did not put the air filter back on correct they never snapped it back on very disappointed I hope all kia dealers are not like this. We will be looking for a different dealer. Also very hard to get a hold of anybody to talk to them. It’s always we will text you back, even trying to make an appointment.

Overall, my purchase experience was smooth and the staff were easy to work with. I recently purchased a 2025 CX-5 and the buying process went well from start to finish. The day after taking the vehicle home, however, I noticed a scratch/chip on the passenger side of the windshield. I texted the salesman immediately. I wish I had done a more thorough inspection during the test drive, but I am currently waiting to hear back from the dealership about whether they will help resolve the issue. I was also disappointed that only one key was provided. I assumed the vehicle would come with two keys, although I understand that with a used vehicle that is not always guaranteed. If the dealership follows through and assists with the windshield issue, I would be happy to update this review and increase my star rating. Updated: Windshield fix.

I came to Fox Hyundai on a Saturday (30 minutes before closing) and Dan was super helpful with helping me find a car. He ended up staying an hour after closing because he really cared about me finding a car I truly liked (it was also 2 degrees outside). I ended up coming back the next week, test driving a few cars, but I still had my eye on a Hyundai Kona (which was in the process of getting detailed). He went above and beyond and ended up driving to pick the car up himself so I could test drive that one. Dan was very informative with each car that I test drove and he made me feel comfortable with the entire process. If you are nervous about shopping for a car for the first time, or just need an upgrade, go see Dan at Fox Hyundai. Best experience I’ve had.

I absolutely love my Hyundai Santa Fe and have been very happy with the vehicle itself. Unfortunately, my experience with Fox Hyundai’s service department has been extremely disappointing. Hyundai advertises one of the best warranties in the industry, but a warranty only has value if customers can actually access service when they need it. In early June, I was told the soonest available service appointment was not until early September. Waiting three months for service is simply unacceptable. Adding to the frustration, it is nearly impossible to reach the service department by phone. Calls go unanswered, and communication is limited to text messaging, which often makes it difficult to get timely answers to important questions. I purchased a Hyundai because I believed the warranty and customer support would provide peace of mind. Sadly, my service experience has been so frustrating that despite loving my Santa Fe, I will not be purchasing another Hyundai in the future. Potential buyers should be aware that while the vehicles may be excellent, the ability to obtain service and warranty support can be a significant challenge.