Fox Toyota Of El Paso
El Paso, TX
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# Summary The sales team, particularly Juan Alvarez and Miguel de La Mora, consistently receives praise for their professionalism, responsiveness, and ability to create smooth, stress-free purchasing experiences. However, the body shop operations have been problematic, with customers reporting unresolved issues including improperly secured bumpers and quality control failures that persisted even after multiple repair attempts.
I had a great experience buying my Tacoma truck, and I couldn’t be happier with how everything went. Juan Alvarez was an amazing salesperson from start to finish. He made the whole process smooth, easy, and stress-free. Juan was always responsive—he would text back quickly and call whenever I needed more information or had questions. He really went out of his way to make sure I felt comfortable and confident with my purchase. His professionalism and dedication made a big difference. If you’re looking to buy a vehicle, I highly recommend asking for Juan Alvarez. He truly cares about his customers and makes sure you have the best experience possible.
I’m very happy with my vehicle purchase and the sales experience overall. However, I’m extremely disappointed with the body shop’s work. I was told the bumper had been repaired before delivery, but after driving the car, it loosened due to normal road bumps. I brought it back to have it fixed, and unfortunately the same issue happened again — the bumper is still not clipped on correctly and is now hanging off. It’s frustrating that this wasn’t resolved properly the first time. I love the car, but the repeated workmanship issues have been very disappointing. Update: Disappointed to confirm that the alignment issue I flagged before purchase—despite being told it was checked—was found to still be present during service.
I had a great experience working with Juan Álvarez. He was very respectful, communicative, and professional throughout the entire process. You can truly tell that he is committed to what he does and genuinely cares about helping his customers. He made everything smooth and easy, and I highly recommend working with him.
Had a great buying experience with Miguel de La Mora. He knew exactly what i was looking for . Had a quick and smooth buying experience. Been dealing with Miguel for the past 10yrs. Highly recommend him to everyone
Juan Alvarez was extremely helpful. Assisted with my budget and made sure i walked out with a new car. Process was so easy and fast. I think ive spent more times shopping for groceries. Tank full of gas and a big smile. Thanks again Juan
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