Fox Valley Volkswagen Crystal Lake

I had an outstanding experience at Fox Valley Auto Group in Crystal Lake. The team made the entire process smooth, transparent, and stress-free. I especially want to compliment Andrew, who went above and beyond at every step. Andrew took the time to answer all my questions, walked me through every detail, and made sure I felt confident in my decision. His professionalism and friendly approach truly set him apart. If you’re looking for a dealership that treats you with respect and works hard to earn your business, I highly recommend Fox Valley Auto Group. Best car buying experience I have ever had.

I had the best experience working with my friend while buying my Tiguan! They made the entire process so easy and stress-free, from answering all my questions to helping me find exactly what I was looking for. I never felt pressured and truly felt like they had my best interest in mind the whole time. I absolutely love my Tiguan and couldn’t be happier with the experience. Highly recommend working with them if you’re looking for a car!

I had an outstanding experience working with Andrew when purchasing my VW Atlas. From the very beginning, he took the time to truly listen to what I was looking for in a vehicle. I had specific needs for a reliable, comfortable family SUV that fit within my budget, and Andrew respected both of those priorities throughout the entire process. What really stood out was how patient, helpful, and genuinely friendly he was. At no point did I feel pressured, rushed, or oversold — which has unfortunately been my experience at other dealerships. Instead, Andrew focused on educating me, answering my questions thoroughly, and making sure I felt confident in every decision. He guided me through the different Atlas options, features, and pricing in a way that made everything clear and straightforward. Because of his approach, the entire buying process felt smooth and stress-free. Thanks to Andrew, I drove away in the perfect family vehicle for us. I highly recommend working with him if you want someone who truly cares about finding the right fit rather than just making a sale. He made what can often be a stressful experience an extremely positive one.

I had a great experience buying my CPO Atlas Cross Sport, and Michael made the whole process way easier than I expected. He was super easy to talk to, never made me feel pressured, and actually seemed like he cared about helping me find the right car instead of just making a sale. The whole process was quick, and he kept everything moving while making sure all my questions were answered. He was friendly, knowledgeable, and just genuinely great to work with from start to finish. If you're shopping for a Volkswagen, definitely ask for Michael. He made what could've been a stressful experience feel smooth and enjoyable. Thanks again!

I recently purchased a new VW ID Buzz from Fox Valley VW of Crystal Lake, IL. This will be our 5th VW new car purchase. All of these vehicles were purchased at VW dealerships. All were good overall experiences and we always have enjoyed our VWs. However, this last experience with Fox Valley VW of Crystal Lake has really opened my eyes to how things should be done. Our sales person, Mauricio, along with his support staff consisting of Brandon (manager)Max (finance) and Mike (service advisor) really made this process pleasant. There is really a sense of chill; no pressure atmosphere at this dealer. Good music, (I know a subjective comment…but something for everyone) playing in the background, spotless clean, and people that really want to help you when you are ready to move forward with a vehicle purchase. Mauricio took his time with me when I came in for a test drive. After all, going from a ‘14 TDI 6 speed into a modern technological machine takes some patients on the part of the salesman to make sure you are really getting to know an electric platform with all the tech that comes with it. And yes, we are keeping our TDI! When I came back to purchase a couple days later, details that we discussed on price, etc were exactly correct. No surprises and no add ons of which I was not interested. And since I saw this dealership was dog friendly, I brought my dog Peter Potomus along. After all, he loves riding in our current VW, and to have an adventure. Mauricio and staff were happy to welcome both of us while we worked through all the final steps of purchase. Also, post sale I did discover a rattle in the drivers door when the stereo was turned up that I had not noticed in the test drive a few days earlier. I came in the next day, I found a no questions asked approach to solving the problem. Just a sorry we did not catch it, and we will make it correct. Post sale is just as important as the sale. Many dealerships forget this. If you are considering a new VW, or anything else on the lot, I recommend you give Mauricio and Fox Valley VW of Crystal Lake a chance to earn you, and your favourite canine’s business. Thank you! John