Frank Kent Cadillac of Arlington

This is our third vehicle purchase with Alejandro at Frank Kent Cadillac of Arlington, and every experience has been exceptional. Alejandro has consistently provided outstanding customer service, professionalism, and honesty throughout every purchase. From the moment we walk in, he makes the process easy, stress-free, and enjoyable. He takes the time to answer all of our questions, explains everything clearly, and genuinely wants to help us find the right vehicle. The reason we continue coming back to Alejandro is because of the trust he has earned. He is knowledgeable, responsive, and always goes above and beyond to make sure his customers are happy. Finding a salesperson who truly cares about building long-term relationships is rare, and Alejandro does exactly that. If you’re looking for a vehicle and want someone who is honest, patient, and dedicated to providing an excellent buying experience, we highly recommend Alejandro.

My first experience with Cadillac was not what I expected, and unfortunately, it left me disappointed. When I walk into a Cadillac dealership, considering a significant purchase, I expect to feel valued as a customer. Instead, I felt like my salesperson was more focused on making a sale than listening to what I actually wanted. From the beginning, I felt pressured to test drive a vehicle that wasn’t even the exact model I had inquired about. I also made it clear that I intended to use financing through my own bank, yet the conversation continuously circled back to financing through the dealership. At one point, another colleague joined the discussion, and what should have been a simple conversation started to feel more like an interrogation than a customer-focused experience. Rather than taking the time to understand my needs and wait for feedback from my bank, it seemed as though the salesperson lost interest when he realized I wasn’t immediately financing through the dealership. Instead of working with me, he began showing me vehicles that were the complete opposite of what I came in to see. What was most disappointing was the lack of follow-up. After I received my approval, I even attempted to contact the salesperson with an update, but I never received a response. The reality is that I am approved and ready to purchase. However, because of this experience, I will be taking my check to another Cadillac dealership. I expected a premium customer experience from a luxury brand, and unfortunately, this dealership did not deliver one.

Had an outstanding experience purchasing my 2026 Cadillac Vistiq here. The facility is immaculate, well-organized, and has a genuinely upscale feel that matches the brand they’re representing. Alejandro in sales was excellent — knowledgeable, low-pressure, and easy to work with from start to finish. What really stood out was that they provided us a loaner vehicle for a few days while we took our time and made sure we were picking the right car. That kind of patience and hospitality is rare at a dealership and made all the difference. Jason Muncy, the GM, was personally involved in the process — that hands-on management presence tells you a lot about how a store is run. John Moreno in finance was professional and efficient, which anyone who’s sat in a finance office knows is not always a given. We came from two Tesla vehicles, and I’ll say this — the fit and finish on the Cadillac blows Tesla out of the water. The infotainment takes a little getting used to, but once it clicks, it’s a genuinely great system. The car sells itself, honestly. A neighbor saw it in the driveway, loved it, and went and got one of their own. I would absolutely return and recommend Frank Kent to anyone. If you’re in the market for a Cadillac in the DFW area, don’t overthink it — this is the place.

Car buying can be a hassle, but Frank Kent, Arlington, simplified the process, maintaining a level of transparency that I really appreciated. They kept their promise to me. I really like my car and would recommend it to anyone.

The staff was awesome, Rachelle is a great Service writer, and she paid attention to to the small details and kept me informed of what was going on at every point of my service. She is an outstanding member of you team and I truly appreciate all of her hard work.