Franklin Nissan

Hailey was great. She made buying experience very easy. She was very responsive and worked with me to get us the exact vehicle we were looking for at a reasonable price. I highly recommend her and Franklin Nissan.

I bought a 2025 Ford Raptor here on August 27th, 2025. It was basically represented as being pretty much a new truck. It had approximately 2700 miles on it. I had it a couple weeks and then several times it would not start in the morning and had to be jumped. I took it to a Ford dealer in Franklin TN near where I live and left it to be repaired. It sat there four days and they didn’t even look at it because they were too backed up with other vehicles. I then took it to another dealership near Nashville TN. It was in the shop from October 6th until October 29th. They figured out that the parasitic drain is coming from a trailer control module and don’t know how to fix it. Ford service engineers and Ford Customer relations have both been contacted and absolutely nothing has been resolved. (The agent doesn’t even contact me back when I leave messages) I contacted Don Franklin Nissan and asked them about taking the vehicle back or trading it on another vehicle similar and they have not at all been cooperative. Additionally, while it was in the shop, we discovered that the hood and the fender had been removed for some reason (possibly wrecked and re-painted) because there were witness marks that showed as such. The Carfax was completely clean that the Franklin Nissan had shown me. I have contacted them numerous times, but they basically choose to ignore the situation. BUYERS BEWARE AND GO SOMEWHERE ELSE! I asked for Ford Customer Service and customer relations about doing a buyback and they will not! Ford customer relations agent does not even return my calls. Bottom line is I bought a $90,000 truck and the dealership that sold it to me is not standing behind it and the OEM of the truck don’t know how to fix it and are doing nothing to resolve it!

What an amazing experience all around. Hailey is a rockstar! While other dealers were playing games with me she was very professional and no-nonsense which was refreshing. We negotiated a deal quickly, including my trade, and closed the deal in about an hour via text/call. I drove 3 hours in the rain to get the car and I would do it again in a heartbeat. I got caught in traffic due to the rain and arrived 15 minutes after they closed and Hailey, the finance person and the manager stayed and waited for me and they were incredibly nice and professional. I would highly recommend this dealership and Hailey specifically! Thank you for everything!

Best deals around. Super helpful team. The buying process was so easy and we LOVE our new car!! Would rate them 10 stars if they’d allow me too.

Second vehicle we purchased from Peggy and we have been blessed!! She is very patient,kind and thorough about explaining the details and options of the vehicles!!! We were very happy for 6 years with our first car and looking forward to much joy with our new car!! Also many thanks to the service department!! Don Franklin staff give 100%