Fred Beans Ford of Washington

Tim Woolf was an excellent salesman to deal with. He had an abundance of knowledge of the Ford products. I told him specifically what I was looking for as well as needs/wants and he tailored to that request. He never was over pushy. He created a link to those requests this way I could see when something showed up. It took some time, but this Ford F-250 popped up and he already put it to the side for me and we made it happen. Excellent value for my trade in which was a Ford F-350. I would like to thank everyone at Fred Beans Washington for being transparent and direct. Couldn’t be happier.

The amount of incompetent personnel that work in this place is ridiculous. Vehicle was brought in for a recall- allegedly they “performed” However providing that we work in the industry we all know you can not update a module that is not communicating nor shorted out. What’s worst? The service advisor locked the keys in truck without notifying us it’s ready. No multipoint inspection. We took the vehicle now Horn is not working, Ac is not blowing cold nor is the tailgate working. We called in to set another appt. After 5 days no one called.. we had to call the dealership just to find out that there’s broken “wiring” aggravated at the scenario since all codes were present when they returned was for trailer brake they allegedly update was still on. I authorized to do wiring repair… 4 days later they still did not call or reach out. I get a call now the camera is not working however they performed a wiring repair and before doing so camera was working… I asked to speak to Service manager who does not know what he is doing— it’s one thing to be arrogant and know your trade but he clearly does not. When I’ve asked for present dtc code and initial one no response. They claim wiring damage.. come on guys. If there is wiring damage why not notify me first place???? And why aren’t codes present? I finally got fed up providing the inconsistency and called General Manager. He was defensive and promised he’d call and no call backs… service manager admitted they can not fix the car nor did they know what they are doing… now if it’s a lecitimate rodent damage they will have insisted I pay for the wiring repair… but they did not and I have broken truck… now BBB is involved and I will Make sure Ford looks into this dealership who destroy trucks.

I came here to service my 2014 mustang and they did a great job. I found free wheel alignment, 10$ off online reservation, battery check and more coupons on their website. They happily applied me for thier auto rewards and it removed all the labour costs for my first service, which was just amazing. The service advisor Jude Castagno was very good an explained me everything I might need to get done in the future. While I was waiting to get my service done I spoke with Tim Woolf who was great in walking through vehicle options and costs. I test drove the lighting f150 and was very impressed with the power. I would recommend thier dealership, they were very warm and friendly. Would visit again.

Mario @ Fred Beans Washington has helped us grow our fleet over the past year with great solutions for our business. They handle everything from purchase, upfit and delivery, then after sales service. If you need a great partner to buy one vehicle or expand your fleet please reach out to them. We also needed to title and register vehicles in multiple states over the past year and they provided a seamless experience for us. Thanks for all the help this year! One of many Ford Trucks and SUV's they provided us this year fully outfitted and ready to work. Lettering, Work Caps, Bed Slides and more.

The team at Fred Beans Washington is incredible. I was looking for a new truck but wasnt 100% sure on getting one. I had some issues with my current truck that made me walk through the door and talk with Tyler. After talking with him and taking a test drive of a new super duty I made the decision just to get one. Between Tyler and Jen they couldn’t find what I wanted in a truck and decided to just order one. So we did and the process was very smooth. The time was going quick and the week before the truck delivered I had a problem come up and it put a damper on everything. Tyler, Jen, Dan, and Steve all stood by my side and were very patient through the whole situation and when it was straightened out I was able to pick up my truck. I showed up the weekend before Christmas and there was a big red bow on the truck. A custom order present to me for Christmas. It was great. The whole team was very happy to see me take the truck home after what had happened. I think a lot of other dealers would’ve walked away from me but they didn’t. Truly a family feeling dealership. I can’t thank them enough.