Franchise Dealer

Freedom Chrysler Dodge Jeep Ram by Ed Morse

Duncanville, TX

4.2(3,210 Google reviews)

Brands

ChryslerDodgeJeepRam

Contact

815 E Camp Wisdom Rd, Duncanville, TX 75116
(972) 427-4019freedomdodgechryslerjeepram.com/

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Google Reviews

# Summary Patrons consistently praise the sales and service staff for their professionalism, attentiveness, and lack of high-pressure tactics, with multiple customers highlighting positive experiences purchasing vehicles and receiving warranty work. However, one reviewer raised significant concerns about the facility's maintenance, citing water damage, stained flooring, missing ceiling tiles, and inefficient service timelines that detract from an otherwise customer-focused operation.

Paul Ladd3 months ago

This location needs to properly repair its waiting room. Please see my update, the condition at the place is worse. Even if there’s a leak, replace the damaged tiles once the water has stopped seeping. Home Depot carries the same tiles in packaged cases, which might be useful for quick replacements. The staff members are courteous and professional. However, the overall setup of the facility is poorly organized and needs improvement. In April 2026, I plan to visit again, and unfortunately, the condition has deteriorated further since my last visit. The floor tiles are stained and appear neglected, and oil changes now take nearly two hours due to inefficient service. Additionally, there are more ceiling tiles missing, exposing the ceiling framework. Mopar should be ashamed of this level of maintenance. Is this really the standard you hold for your customers and their vehicles?

Sharon Gonzales6 months ago

Had to drop my vehicle for several warranty repairs and Thomas in service took of my service needs! He continuously provided me with updates and made sure I was aware of the repairs! Will def be back for all my service needs on my vehicles!

Tyler Brown3 months ago

Absolutely the best truck buying experience I have ever had! Everyone was professional and not pushy at all. They truly just wanted me to be happy and get the vehicle I wanted. Sales manager (Jansen) gave me a great deal! Jim was also great to work with as well and was very helpful getting everything set up on my new truck. Finance was a breeze and did not try to hard sale any extras to me. I will definitely return here to buy my next vehicle.

Ernest Miller4 months ago

This was my second time there. First time got turned down, last year. This time they did what they could and was wheeling and dealing with the bank they use. They got me approved with no money down even with bad credit. Their bank goes by what a person makes and not by their credit. It was a spectacular day and happy with my vehicle I was able to get.

Logan Knowles6 months ago

Best car dealership experience I’ve had. I’m no fan of going to dealerships, but Ryan, Anthony and Alex did a great job at making the process as quick and seamless as possible. No pressure, no haggle, a great deal, and they even helped me get financing for my new business. To top it all off they also got me set up with a great corporate auto insurance policy while everything else was getting knocked out. It was a true wam bam thank you mam process. Will be my go to dealership moving forward!

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