Freeman Lexus

Just picked up my new Lexus GX from Freeman Lexus in Santa Rosa and I'm thrilled! Chris, my sales rep, was fantastic. He kept me informed throughout the entire 4-week process. If you're in the market for a Lexus, I highly recommend Freeman Lexus. Great experience from start to finish! Bonus : I got the GX at MSRP with no addons beside the factory installed items.

General maintenance visit. Staff are always friendly and helpful. They never attempt to sell you things you don't need as is the practice of other Lexus dealers I've been to. Service was done on an hour.

Maverick helped me with my car and he is literally heaven sent!! 🙏🏼 He was so kind, helpful, and genuinely cared about making sure everything was taken care of. I truly appreciate his help and highly recommend doing business with him if you ever get the chance. Thank you again, Maverick! 🏎️✨

⭐️Review for Friedman Lexus of Santa Rosa – Attention Lexus Corporate I am writing this review because at this point it is the only way to get accountability from Friedman Lexus of Santa Rosa. I purchased a $102,000 Lexus TX, and this has been, without exaggeration, the worst vehicle-buying experience of my life. I did everything right as a buyer: I knew exactly which vehicle I wanted I did not haggle I signed paperwork and completed the deal in one day I acted in good faith throughout the entire process Yet two months later, Friedman Lexus still had not finalized my financing, and I was subjected to what is commonly known as a yo-yo financing scam. Their finance manager (Baron) contacted me urgently and rushed me to sign new paperwork without explaining that: My interest rate had increased My monthly payment had increased There was no disclosure, no explanation, and no informed consent. I was pressured to sign immediately. This is not just unethical—it is legally problematic and completely unacceptable for a Lexus dealership. 🚨 Vehicle Defects & Quality Failures From the moment I took delivery, the vehicle has had serious mechanical and quality issues: A control arm (AR arm) failed within ~40 hours of ownership The vehicle has had recalls The stereo system rattles aggressively, making a $102,000 Lexus sound like a 1980s Buick Lexus even sent out a brand specialist who owns the same TX, who told me “that’s just how it sounds when you play it loud.” That answer is unacceptable. I am comparing this directly to a Mark Levinson system in a 2023 BMW M-series, which plays loud, clean, and distortion-free. Lexus markets itself as a luxury brand—this response does not meet Lexus standards. 🧾 Management Failure & Broken Promises Sales manager Robert has done nothing to resolve these issues. Because the vehicle was defective and financing unresolved, I withheld a $30,000 down payment. I was told I was “breaking the law,” yet selling a defective vehicle and engaging in deceptive financing practices is also breaking the law. Robert personally pleaded with me, promised to “take care of everything,” and assured me all issues would be resolved if I released the down payment. That was not true. Since then, I have been: Ignored Put on the back burner Given empty assurances with zero follow-through Despite an arbitration agreement, dealership management immediately escalated to threats of lawyers and district attorneys, which itself violates the arbitration agreement they insisted upon. 🎪 Final Assessment This dealership is disorganized, unprofessional, and operates like a used-car lot, not a luxury Lexus dealership. Deceptive financing practices Defective vehicle delivery Broken promises from management No accountability I strongly advise anyone reading this to take their hard-earned money elsewhere. If you want professionalism, transparency, and quality—go buy a BMW. At this point, I have submitted formal demands and will be following up through legal counsel. Lexus has an opportunity right now to make this right. So far, Friedman Lexus of Santa Rosa has done everything possible to avoid doing so.

Great car buying experience from beginning to the end at Freeman Lexus. Chris Samler did an excellent job of keeping me informed and updated on when my car was allocated, shipped and arrived at the dealership. Chris was friendly, informative, professional and honest with no B.S. throughout the whole process. I financed my car through Lexus and worked with Alan Fink. Alan did an excellent job of explaining to me all the service/protection plans and warranties that the dealership/Lexus had to offer. He was very informative and non-pushy during the entire process. Highly recommend buying your new Lexus from Freeman Lexus.