Fremont Chrysler Dodge Jeep Ram

My 2021 Jeep Grand Cherokee L started showing 4WD service dash light and it showed C1463-94 (Star case S2503000001). This is how it went... Thu 4/2/2026: Took my Jeep to Fremont CDJR for service. Mind you that this Jeep has been to this dealership for regular servicing for the last 50k miles since I bought it. Showed my dash light to the advisor and he starts the doom and gloom talk on how this can be due to transmission issues and when I did the transmission flush, etc. So I asked him a simple question that if it's really needed and then how come they didn't do it before as the Jeep has always been serviced here, well no answer to that question as expected. But that's fine because I know that's not the issue. SA calls me towards the end of the day and confirms that FAD needs replacement (that's expected) but here's the fun part, he claims it's possibly caused by "oversized custom wheels" so warranty will not cover it and it will be out of pocket! Then I ask him why he thinks it's oversized because my aftermarket wheels are the same exact size as the OEM Summit trim and then the story starts changing. He tells me that once the tech has written it on the service manual he can't change it....but, here's the best part...I told him that I have the stock wheels and tires so he asks me to bring it back with stock wheels and tires and they can POTENTIALLY fix it. Ok, I mean I thought your tech change the writing but how come the whole diagnosis will change once I change the wheels??? Fri 4/3/2026: Picked up my Jeep and they charge me $325 + credit card fee for the (wrong) diag. Attached picture of the wheels that I took when I picked up my Jeep showing the wheels/tire size. Thu 4/16/2026: Took my Jeep to Walnut Creek CDJR, same wheels/tires and no change. SA there called me after 2 hours that issue is confirmed to be FAD related and they will fix it under my Mopar extended warranty and it will be ready to pickup by next day. Fri 4/17/2026: Picked up the Jeep from Walnut Creek CDJR, paid them $200 deductible for the Mopar extended warranty. Picture of the Jeep at the Walnut Creek CDJR delivery bay showing that I had the same wheels/tires as before when they fixed my Jeep Mon 4/19/2026: SA from Walnut Creek CDJR calls to and lets me know that they refunded my $200 because it was fixed under the powertrain warranty. Mon 4/27/2026: Called Fremont CDJR and asked them politely if I can have an appointment with the service department manager because I would like to discuss about my previous service (as I want to get a refund of the $325 for the wrong diag). She pulls up my record and confirms that it's for the 4/4 appointment. She then tells me that the service manager will call me. Been a week and never got a call from them! The service department is literally running a scam and refusing warranty work so they can charge people for the parts and labor. Never taking my Jeep back to this dealer again!

I recently purchased a brand-new vehicle with only 20 miles on the odometer, but the delivery and customer service experience were deeply disappointing. Upon taking delivery, I discovered deep gouges on one of the roof tops, along with interior scratches and grease marks on both front panels. It was highly apparent that the original tops had been swapped out or mishandled prior to my purchase. ​Resolving this issue required multiple trips to the dealership, including two separate trips on a single day. Rather than taking accountability and offering a proper resolution for a brand-new vehicle, both sales and service management repeatedly pushed for a body shop repair with a paint match. A customer paying a premium for a brand-new vehicle should not have to immediately send it to a body shop due to dealership negligence. Fortunately, I had time-stamped photographs of the vehicle from two weeks prior to purchase that clearly proved the damage was present on their lot. ​What is most disappointing is the complete absence of customer goodwill. Not once did management attempt to go above and beyond, nor did they offer any gesture—such as a complimentary maintenance service—to compensate for the significant time and inconvenience this caused me. ​This experience completely destroyed my trust in this establishment. Because of their poor handling of the situation, my wife—who was actively looking at a 2026 Rubicon on their lot—decided to take her business elsewhere. We purchased her new vehicle from a competitor who understands accountability and customer respect. I highly recommend looking elsewhere if you expect transparency and professional service.

My partner and I had an excellent experience at this dealership, and Muhammad was hands down the best we’e ever worked with. He was professional, honest, patient, and incredibly knowledgeable. Muhammad took the time to understand what we were looking for and made the entire process smooth and stress-free—no pressure at all. If you’re looking for great service and someone you can truly trust, ask for Muhammad. Highly recommend this dealership!

Had a great experience at the dealership. Went in wanting to trade my old vehicle for a vehicle I saw online. I drove over 3 hours to go see it. At first wasn't able to get the vehicle I saw online but the friendly staff from cdjr was able to find me an amazing deal and get me and my family into a brand new 2026 chrysler pacific. Thank you juan for your great service. Thank you sonny. Thank you guys all. We love the new van and highly recommend choosing your new vehicle here.

Today, we returned to Fremont CDJR to explore options for trading in our truck, and the experience exceeded our expectations. Bunny assisted us during our first visit and stayed in touch to help arrange our follow-up appointment. He is professional, knowledgeable, and informative, with an impressive understanding of all the vehicles on the lot. He took the time to answer our questions and made us feel comfortable throughout the process. We also had the pleasure of meeting General Manager Frank, who was incredibly welcoming and genuinely friendly. From the moment we arrived, we felt valued and appreciated. What stood out most about the team at Fremont CDJR was their willingness to listen. They took the time to understand what we liked, what we loved, and what we wanted to avoid. They kept everything realistic, were transparent when discussing numbers, and worked hard to find a solution that fit our family's needs. Reza, one of the finance managers, was also fantastic. He carefully walked us through all the paperwork before signing, ensuring we understood every detail. His years of experience in the automotive industry were evident through his knowledge, professionalism, and ability to explain everything clearly. We truly feel that we made the best decision trading in our truck and purchasing our new vehicle today. The entire process was seamless, stress-free, and enjoyable. We can't thank Bunny, Frank, Reza, and the entire Fremont CDJR team enough for providing such an outstanding experience. We highly recommend them to anyone looking for a vehicle and a dealership that genuinely cares about its customers. Thank you! ⭐⭐⭐⭐⭐