Fresno Chrysler Dodge Jeep RAM

First there's many dealerships to have bought our last 2020 Jeep Grand Cherokee . Since 2016 we've owned basically 3 of the same vehicles. We have absolutely been very satisfied with the vehicles, but it's the service that's so important to US. Your service manager Wendy is the absolute right person in that demanding position. The supporting staff are punctual, supportive, knowledgeable and very responsive. We're at a point in life where we desire NO AUTOMOBILE STRESS, and that's what we receive from The Finegan family business, FRESNO CHRYSLER JEEP DEALERSHIP. Sincerely, Hector Prieto 04.28.2026

Joe was very nice and helpful. I took a car in for an alignment and he found, and took pictures to show me, many worn out parts with the whole suspension. My tire was about to blow, as well, due to my car pulling to the right, and rubbing off the tread, he was concerned about me driving it. I've attached a picture. Joe wrote the estimate, and the price seems reasonable. I will go back to have the suspension fixed asap. Thank you Fresno Chrysler Dodge Jeep!

This place was awesome Noah greeted us and as son as I told him waht I was interested in he took over and showed us exactly what I wanted. He is very informative and knows so much that I didn't need ro ask questions he answered all of them. Thank you Noah you Rock!!

Got my Jeep Gladiator Mojave from here last year. After a minor hiccup on my jeep purchase Shaffe(probably spelled it wrong) the manager was able to take care of me. Thanks. Service center is awesome as well. Communication is the key and Rosa is the best.

I had a terrible experience at this dealership’s service department. I went in only to get my battery replaced, which was UNDER WARRANTY. The battery issue has been there since I originally bought the car, and CarMax specifically told me that the Fresno dealership could replace it for free under warranty. Due to my schedule ,and because I was out of the country in India for vacation ,I wasn’t able to come in until almost a year later. Instead of honoring the warranty or even listening, the staff became argumentative, rude, and dismissive. I have aftermarket lights that are controlled through my phone (they cannot simply be switched off), but they refused to understand that and kept blaming the lights without properly explaining anything. They then denied the warranty, pressured me into replacing the battery on the spot, and told me I couldn’t take my car elsewhere because they had already checked it. That felt extremely unprofessional and forced. In the end, I was charged around $450 just for a battery, despite being told previously that this should have been covered. No real solution, just excuses and attitude. It honestly felt like a money grab rather than customer service. On top of everything, the staff’s behavior was unacceptable, no respect, no patience, and no effort to help. This is not how a dealership should treat customers, especially over a warranty issue. Management seriously needs to review how the service department operates. I will not be returning and strongly advise others to be cautious.