Friendly Acura of Middletown

I brought my wife’s pristine 2023 Acura MDX in for its scheduled maintenance, and Phil at Acura of Middletown went above and beyond to help me. I normally visit the Wappingers location, but their schedule was fully booked. Phil was able to fit me in at Middletown, which I greatly appreciated. The entire staff was incredibly friendly, professional, and knowledgeable. Phil took the time to explain the vehicle’s various features, settings, and functions, making sure I fully understood everything. He made the experience comfortable and enjoyable—I felt like I had known him for years. The warm, caring, and compassionate atmosphere at this dealership truly stands out. Customer service like this is hard to find these days. I’m a very satisfied customer and will definitely be returning. Thank you, Phil and the entire team! 10/10 experience—highly recommended! ⭐⭐⭐⭐⭐

I was shopping around for a car when i came across a vehicle i fell in-love with at this dealership, i came to see it and it was so clean i could eat off of it! they really live up to their name because the staff at this establishment were so friendly! i'm also kind of anxiety ridden and i did not feel pressured at all! i want to give a special shoutout to sales consultant Eli! he was very charming and personable , another honorable mention is Ray from finance, he laid everything down and got the best possible deal for me, i would recommend ANYONE to come here to shop! thankyou to friendly acura for the easy and pleasant car shopping experience !

Josh, the salesman, was amazing. I test drove a car and didnt like it. Gave him an idea of what I wanted. He was patient and took all my ideas into consideration. He came back 20 minutes later with the EXACT car I was looking for. I had concerns with the condition and he brought them up to John (the manager) and they took care of all my concerns. They made this so simple. I felt my concerns were respected and justified with no hassle. This is shortly after dealing with a NIGHTMARE of buying a car online (Driveway.com). Car salesmans and dealerships will always have my business. Buying a car online will be short lived. (7 day money back guarantee is a load of crap btw) Thank you FRIENDLY Acura!

I had another amazing experience purchasing my car from Acura!!. Phil is absolutely fantastic. I followed him to different locations over the years because he always provides outstanding service and truly cares about his customers. Everyone at the dealership was incredibly accommodating, friendly and welcoming from star to finish. The entire process was smooth and stress-free. The building was also very clean and well maintained which made the experience even better. Highly recommend Phil in the entire team if you’re looking for a great car buying experience.

Though I did not purchase my car here, Since I relocated in August I opted to come to this location to service my car instead of driving back to Westchester. I’ll start off by saying I’m now on my 3rd Acura Lease and this last lease so far is having me strongly considering not returning to Acura after my lease is up. Since starting my new lease in July I’ve brought my car here for service 3 times. The experience alone has not been comparable to the experiences I’ve had at my former dealership in Westchester where I never had to call to find out what was going on with my car, they were always proactive in communicating and they had a car wash on site which leads me to the complaint on my latest visit to the service department. I decided to finally use my wash barcode that was provided to me during one of my last service appointments here over the weekend and who knew that a simple car wash would leave me with a $1700 repair bill after I discovered the fin covering the antenna was no longer on my car after the car wash was completed. Ironically, this is the one and only time I’ve been offered a loaner vehicle while my car, must be a pre-requisite to spend over a certain amount in order to qualify for a loaner. And of course Acura is pointing the finger at Wash Co for this damage. As being in this area with a young child I cannot be without my car so I’m having to pay the expense of having the car repaired but I really question how they got to a cost of over $1700 for a part that appears to be anywhere between $80-$280 online. If I had time to spare and could be without my car for a few days to shop around for other options I definitely would have done so. The repair cost seem to be extremely exaggerated here aside from the fact that Acura HQ is attempting to not stand behind the quality of their vehicles in this case of what should be expected foreseeable use of a car.