Friendly Chrysler Dodge Jeep Ram Of Hamilton

I just want to share what an amazing experience I had with Friendly Dodge of Hamilton. I just picked up my second Ram 1500 from Friendly and I couldn't be any happier. I met Dave Reynolds who is a salesman when I purchased my first Ram and have been dealing with him ever since. He is an absolute pleasure to work with. Dave makes the process seamless! I was looking for a Ram with specific options and he was able to locate the truck at another dealership and made it happen. I got the exact truck I wanted and for a great price!! Dave even stayed late after the dealership closed to finish up my paperwork. There is no question I will be a customer of Dave at Friendly Dodge for the foreseeable future. Thank you for an amazing experience.

Went to friendly dodge to get my wife into a new vehicle. After talking with David Reynolds and going through the process he got her into a 2023 durango r/t and saved us money. A couple mo that down the road I was in a position to get a new to me car. Called up David and he got me into a 2022 legacy touring xt. Couldn't be happier with the service we received by David and the rest of the team. The service department is fantastic. Donni is a pleasure to do business with. Definitely recommend this dealership to everyone. I wont be doing business with anyone else.

This dealership scammed me out of a lot of money. When I went back to talk to the salesperson and the owner I was told "sorry you signed the paperwork so there is nothing we can do" - Make sure you read every form completely if you dare to do business there. The paperwork they use makes it very easy to confuse customers. What they say and what they print on paper are two very different things. I negotiated the price of a truck to $39000 (or so I thought) They used the $5000 that I said I was putting down to make me think they agreed to my offer. When I went back the next day to do the paperwork the entire process was very rushed. I agreed to purchase a service contract and gap insurance. I signed all of the paperwork trusting that the deal is what we had verbally discussed and agreed to. I was given partial copies of my paperwork, a coupon for a free detail since my truck was not clean at delivery and I drove away. When I called the bank to get info on my loan and the payoff it was ALOT higher than I expected. I got a copy of the purchase agreement from the bank since the dealer did not provide me a copy, and I said to myself this is a mistake! I went to the dealership immediately in hopes they would correct it and that is when I realized I was made a fool. I signed paperwork that I was not given the time to read, or given an explanation of. First, I noticed the Quoted selling price was $43625 (should have been $39000) However on the Purchase agreement it was $44624, They added a coating shield and key replacement to the selling price ($999) I Then I noticed that the service contract price did not agree with the actual contract price a difference of $720. That's when I realized they included at maintenance contract without my permission. The owner told me to get an attorney if I don't agree to the terms of the paperwork I signed. YOU CAN BET I WILL BE DOING THAT. It is illegal to add products to a purchase agreement without itemizing those products. I have submitted a formal complaint to the DMV, Next I will submit a complaint to the attorney general, The FTC, maybe even the local news. I was told they have 5 dealerships and are building a multi million dollar dealership across the road. Yeah, It's no wonder that you can afford to do that when you scam your customers out of nearly $7000. Next I will begin the long process of filling out legal paperwork to file with the county to take them to court to try to get back the money they scammed me out of.

Highly recommend!!! David Reynolds and coworkers went above and beyond for my family and I. We saw a Jeep we liked online. David called us and made it happen. My kids felt so at home there that they raided their snacks and drinks the minute we would get inside. We changed our minds on the Jeep we wanted and David was able to still accommodate us and have it delivered the next day. We were able to get our tires from the old Jeep put on the new one without any hassle. We asked and they made it happen. Will definitely be coming back if we decide on another Jeep. They make you feel like family.

My wife and I have bought 4 vehicles through here in Hamilton. Specifically dealing with John Purcell, our experience has been nothing short of pleasant and seamless. Each time it’s been as relaxing as it can get with no added pressure. What is shown and said is what we are presented with. 100% happy and will be back again for sure. Without hesitation I would recommend John Purcell for your sales needs.