Friendly Honda

I stopped in to explore the possibility of upgrading my CR-V, and I couldn’t be happier with how the entire experience turned out. From the moment I walked in, I was warmly greeted by the front desk and smoothly introduced to am awesome salesperson, which immediately set the tone. By the end of the process, everything was wrapped up by a kind, professional and extremely knowledgeable sales manager. Johnathan, my salesperson, was fantastic to work with. He was incredibly knowledgeable, answered every question I had with ease, and met every request with genuine hospitality. He made the process feel comfortable and pressure-free, and on top of that, he’s just an all-around great person to work with. I haven’t purchased a Honda from Friendly in quite some time, but having people like Johnathan on the team makes it clear to me that I’ll be coming back for my next one. The sales manager, Paul, was equally great. He was clear, straightforward and thorough when walking me through the paperwork, making everything easy to understand. His 30+ years at Friendly truly shows in the way he carries himself and communicates. He was professional, confident and personable throughout the entire process. Overall, this was an excellent experience from start to finish, and I’d highly recommend Friendly Honda to anyone considering their next vehicle. I came here almost 10 years ago for my first Honda, I came back for #4, and i'll be back for #5 (6, 7, and so on).

I have to say we had a great experience. I’ve never really enjoyed the experience of buying a new car very much, but this time my wife and I really did. Our salesman , Jonathan was knowledgeable , friendly and very skillful in guiding us through the process of deciding what we needed/wanted without us feeling any pressure. Everyone in the place made us feel comfortable the whole time we were there. The part of buying a car that I have always liked the least is at the end when you go in and meet with the financial person who presents you with all the warranty type options. This time the man who worked with us was very helpful with all the options in a tv very helpful way any feeling that we being pushed into something we didn’t want or need.

I messaged several dealers when beginning my journey to purchase a Civic Type R. Christian was by far the most prompt to my online inquiry. He was very responsive and worked with me to converge on a deal that I was happy with. Christian's agility to provide updated (and competitive) price quotes, had a measureable and direct effect on me ultimately choosing Friendly Honda. Once the price was agreed upon, I was transfered to Jonathan who was also very communicative, prompt, and receptive to my requests. I live out of state and wished only to travel to the dealership to sign paperwork. Jonathan made every effort to ensure that request was met. He swiftly liasoned between financing and my insurance company in order to make the transaction as smooth as possible. I never once felt pressured or that "games" were playing played. Throughout the process, I was constantly surprised/impressed with how quickly, efficiently, and professional my entire Type R purchasing experience was at Friendly Honda. Thanks Guys!

We had a very disappointing experience with Friendly Honda of Poughkeepsie and ultimately walked away from purchasing a brand new 2026 Honda Passport Elite. At first, everything seemed great, the staff was friendly and accommodating, and we were excited to move forward with buying a beautiful ash green Passport with gray/black interior. We completed all the paperwork and scheduled a pickup date, expecting a smooth delivery of a brand new vehicle. When we arrived to pick up the car, we were shocked. The interior was filthy — covered in mud, dust, and footprints. There were scrapes/chips in the interior paint near the doors, a chip in the steering wheel, and multiple noticeable scratches throughout the cabin and trunk. On top of that, the exterior had significant damage, including deep scratches on the bumper, the driver-side mirror, and the tire well — not minor marks, but scratches where the plastic was peeling. We were understandably upset that a brand new $56,000 vehicle had not been properly inspected, cleaned, or prepared. After hours of back-and-forth, the dealership agreed to replace the damaged exterior parts, which is something that should have been done before we ever arrived. When we asked what they would do to compensate us for the inconvenience and poor experience, they initially refused and only offered us minor service credits. After a long negotiation, they only agreed to take $1,500 off for the interior damage that could not be fixed which we thought was fair. The situation got worse. After waiting over a week and a half, confirming everything was ready, and preparing to finally pick up the car, we were told at the last minute that there was now a significant scratch in one of the windows, requiring a full replacement. We were given the option to either take the car and come back again later to have the window replaced (another major inconvenience), or wait even longer. At this point, in my opinion - this is no longer a new vehicle with 4 replaced parts and a service history. When we again asked what they would do to make this right after everything we had already been through, they refused to offer anything further. At that point, we walked away. This was an incredibly frustrating and disheartening experience. We were patient, reasonable, and excited to make a major purchase — and instead were met with poor quality control, repeated issues, and a lack of accountability. I would not recommend purchasing a vehicle here. And I would strongly encourage anyone considering a “new” vehicle from this dealership to inspect it very carefully, as our experience suggests these vehicles may not be in truly new condition despite being sold as such. I also feel concerned for whoever ultimately purchases the Ash Green 2026 Passport with the gray/black interior that we had selected. This vehicle is not truly “new” — it has already had damage and multiple parts replaced, and I question whether that will be fully disclosed to the next buyer. Overall, we are extremely disappointed with this experience and the level of professionalism we encountered. As a business owner myself - I would never want anyone walking away with this experience and would have bent over backwards to make things right for a customer that had gone through what we had. It feels that the focus at this dealership is more on completing the sale than on transparency and customer experience, which is not the kind of business we feel comfortable supporting.

Brought car in for reoccuring blinking engine light (engine rattles the whole car); Initially from Fishlill Tire & Auto Repair; 1st Visit: Replaced x6 Spark Plugs, 2nd Visit: Replaced Cylinder 1's Ignition Coil, 3rd Visit: They couldn't force the light to go off when it was blinking again (why I brought the car back to them), 4th Visit: Replaced Fuel Injector. All four times occurred within a month while driving. The 5th time we took it to Friendly Honda Service for a different set of technicians. No one from Fishkill T&AR & Friendly Honda so far, can figure out a long-term solution to the mystery of a blinking engine light on my Honda. It's the 2nd time for the same issue at Friendly Honda (6th time overall within 2 months, only 8 days later since our initial visit to FH). We just want great service & best problem solvers to narrow-in on our car's problem. Due to this still being a developing story, rating subject to change pending cost & performance. So far, FH charging double Fishkill T&AR (~$2.5K) the price for the car to drive 8 days with no issue, thoughts are not impressed. They're a much larger facility with more talent & capability. Friendly Honda's not Better Business Bureau [BBB] Accredited. We wait to see results of the second investigation into the same problem.