Friesen Chrysler Dodge Jeep Ram

Bought my srt8 392 challenger here. Drove hours to get there. Was very nervous to travel so far to a dealership. Car had minor issue when I picked it up but they fixed right then. Everyone i dealt with was amazing. I didn't get any names but everyone was great. Plus pretty office woman was so sweet. As for the car, exactly as described and no funny business with out the door price. I've been driving the car hard with zero issue.

Amazing people to work with! David and Dawson both made the experience wonderful! David was layed back and gave honest numbers upfront! Dawson worked hard to close the deal! Very much appreciated all the help in buying a new to me vehicle!

Dawson and David changed my life! I was without a vehicle for a year! While browsing, I was contacted by David who not only got me in a better vehicle than i was expecting—it was the EXACT make and model! They drove the car to me! It was such a blessing and me and my family are forever thankful! I Absolutely recommend you try your luck with Friesen, Dawson, andddd David!

Service person who works behind the desk in the office acts like she doesn't care if you do business there or not. I'm sure the management probably already knows her personality does not fit the job!!

I purchased a 2015 Ford Fusion SE from Friesen Auto in May 2024. Within a week of driving the car, the battery failed. The dealership did fix this, but after that was resolved, the engine blew completely in July with less than 400 miles driven since the date of purchase. I had the vehicle towed to a local mechanic in Belleville, who confirmed the engine was blown and recommended I return it to the dealership. I dropped it off at Friesen Auto in September 2024. I followed up consistently through phone calls, texts, and in-person visits but received little to no communication. In mid-November, more than a month after dropping off the car, my friend—who is a mechanic—stepped in on my behalf and was able to get in contact. He was told the vehicle hadn’t been inspected because of an interlock device. I was never informed that the interlock was preventing them from looking into the issue. Because I couldn’t get any updates or communication, I had no idea this was even a factor. Had someone simply responded to any of my many attempts to reach out, I would have been happy to assist. They could have blown into the device, contacted the interlock company for an override, or asked me to come in. I would have gladly done any of those things, including contacting the manufacturer directly—but I was left in the dark for over a month. Once I was finally informed, I had the car towed out in December, had the interlock professionally removed, and returned it to their lot within a day or two. Since then, the only contact I’ve had was when my mechanic spoke to someone at the dealership in January 2025. I have not personally received a single update since, despite numerous calls, emails, and voicemails. The vehicle has now been in their possession for over seven months—five of which I’ve had no direct communication from them. I had to move across the country in December without my car and have not been able to get another vehicle because I’m still making $400 monthly payments on a car that hasn’t run since last July. I would have much rather handled this internally and directly with the dealership. I made every effort to give them that opportunity, including a detailed final email addressed to both owners and multiple managers. In it, I outlined the situation, emphasized that the main issue was the lack of communication, and proposed three reasonable solutions. I also expressed openness to discussing other options. That email was never answered. Unfortunately, I’ve since filed complaints with the Kansas Attorney General and the Better Business Bureau and am in the process of securing legal representation, as several attorneys have already expressed interest in taking on the case. I’m incredibly disappointed that it had to come to this. While my family has bought vehicles from Friesen for years, after this experience, I strongly encourage others to do their due diligence before doing business here.