Frontier Chrysler Dodge Jeep Ram

I don’t usually leave reviews, but I had to for Layne. From start to finish, he made the entire service experience smooth, stress-free, and honestly way better than I expected. He was professional, knowledgeable, communicative, and genuinely cared about making sure everything was handled the right way. You can tell he takes pride in his work and actually cares about his customers instead of just trying to rush people through. He kept me updated, answered all my questions, and made me feel like a priority the entire time. That kind of customer service is hard to find these days. If you’re bringing your vehicle in for service, I highly recommend asking for Layne. He’s the reason I’ll continue coming back. Absolute top-tier service manager!

My vehicle was purchased here in 2014, and this is still the only place I will take it for service. I drive 45 minutes from Midwest City because I know they are the best. I'm sad to see Jimmy is gone, but Layne and the rest of the service department, as well as front desk staff, have always taken great care of us. Waiting area is clean, quiet, and comfortable. Free wifi, so I can work remotely, which is much appreciated. Will continue to come here as long as they will have me. Thanks, Frontier!

Cody Jones sold me my jeep here at this dealership and is incredible to work with. Cares about his customers and keeps us taken care of since buying. Would recommend 10/10!!

Honestly way too many complaints to even list! But, will say their service department needs more training if they don't know it is bad to sit a GOOD battery on the concrete floor and let it sit there for no telling how long. They dont even know how to test a battery. We were very concerned for their lack of knowledge and asked that they put our battery back in a our vehicle and not to proceed with diagnostics. (They charge $199 per diagnosis by the way) went to pick our vehicle up today and the battery that they swore was a bad battery started the vehicle right up but, yet, the service tech swore he charged the battery the day before and couldn't get any charge to it. 😅 we took the battery ourselves to walmart and they recharged it in about 20mins. Walmart clearly knows more than Frontier service department knows. 😂 oh, and they charged us $40 to remove our battery from the vehicle and $40 to put it back in. Also, they told us if we didnt purchase a new battery from their service department for $664.00 they would not continue with working on our vehicle because once again they swore our brand new battery that we just purchased was bad. Disgusting people to work with over there. If you choose to I 10/10 don't recommend dealing with Layne. Oh and I should mention we didnt even bring the vehicle here regarding the battery... we brought it in to have the heat and air serviced. 😆 apparently that wasn't going to make them enough money so que the "your battery is bad. You must purchase our battery for $664.00 or we will not work on your vehicle" **Edited to respond** in response to your response care to explain why our bad battery ( that was re-charged at walmart like we said) is consistently starting the vehicle and driving it just fine now? Layne stated he couldn't even get it to start while at your service shop now you're saying you jumped it multiple times to move it? Make this make sense?! We also provided Layne with a ticket from walmart showing it was a good battery but he didnt care to see said ticket and said he wouldn't take "walmarts word for it" it was explained to Layne the vehicle hadn't been driven in about a year so the battery was in Dyer need of a recharge. We got the battery recharged at walmart and it is working juuuuust fine. I understand you have a reputation you must maintain over there and are trying to twist words in your response to my review to benefit you, but, my first step would be talking to Layne (who I am sure is the one responding to this post) and talking to the service tech who doesn't understand the difference between a good battery and bad battery. 🙃 We no longer need your services as we have found a more reliable source whom also tested our battery and said it was a perfectly good battery lol and is now servicing our heat and air system.

No 2 week or longer wait time to get in. Walk in and get checked out may be a small wait but there going to look at it that day. Hopefully they continue that aspect. Staff is friendly and helpful..