Frontier Mitsubishi

This was the only dealer to get me approved with $0 down and no co signer. Dominic did a great job at finding me 4 different options and made sure that I was taken care of when it came to getting into my new to me used car. He worked with my credit rating and my budget and I couldn't ask for more. Chris in the financing department did a great job explaining the fine print in the loan agreement. I am in the process of rebuilding my credit so I had to take a less than ideal interest rate.... But given there are no penalties for extra payments I can put money towards the principle. Overall I think this dealership deserves 5 stars. I explained what I needed and they worked with me and my budget. Hats off to both Dominic and Chris. -Michael Humphries

I had an awesome experience buying my truck from Justin Frank. From start to finish, he was professional, honest, and incredibly easy to deal with. He took the time to answer all my questions, made sure I was comfortable with the process, and never once made me feel pressured. The whole experience was smooth and stress-free, and I couldn’t be happier with my truck. If you’re looking for someone who genuinely cares about their customers and goes the extra mile, I highly recommend Justin. Thanks again for making this such a great experience!

I purchased a vehicle from this dealership in 2020 and am now nearing the end of my financing term. Over time, I’ve received occasional calls from the dealership about trading in my vehicle. During a recent call, I decided to take the opportunity to ask for information about my financing—specifically how much I have left to pay and the remaining term. The initial staff member I spoke with was polite and said they would call me back with the information. Shortly after, I received a call from someone named James Mitchell. He began with a sales pitch, which was fine at first, but when I let him know I wasn’t interested in purchasing another vehicle and only needed my financing details, his tone changed noticeably. He abruptly ended the conversation with, “Well, thanks for stopping me there… have a nice day.” I reiterated that I still needed my financing information. He asked if I knew which bank was handling the loan or suggested I check my account statements. I explained that the financing was arranged through Mitsubishi and expected the dealership would have access to that information since they completed the sale. He then told me that the details would be in my bill of sale and that they wouldn’t have that information. It was disappointing to feel dismissed simply because there was no sales opportunity. I expected better customer service, especially as a current customer nearing the completion of my loan. While I understand sales is part of their role, basic customer support should still be a priority. Overall, the interaction left me frustrated and undervalued as a customer.

Justin was great until he RUSHED my vehicle out the door which I never asked for. Once received had a huge Crack in windshield which will need to be replaced he then said he was gonna replace at his cost and was gonna book it in to be done in my city fast forward now two weeks and Justin has completely ghosted me and also asked for a 5 star review well I yell you what. Had my vehicle had a new windshield a d all the floor mats upon arrival sure I would have but its been nothing but a headache since. I just want what I paid for which my purchase and on a new sale this is 200% unacceptable and unprofessional by Justin and management at frontier Mitsubishi I've also reported this to the BBB.

I brought my vehicle in for scheduled maintenance. The person working at the service desk was very friendly and informative and another employee drove us to a restaurant to eat at while we waited. They picked us up again when we were ready. The service was done quickly and I was told all the details I needed to know about my vehicles wear and tear.