Galpin Genesis of Van Nuys

I’m visiting my aunt from out of town and brought her Genesis to Galpin Genesis for what I thought would be routine maintenance. The car ended up needing a full fluid overhaul — engine oil and filter, coolant, brake fluid, transmission service, differential service, and a new engine air filter. They handled every item with precision and walked me through the reasoning behind each recommendation, which immediately gave me confidence I was in the right place. After the service, they called to let me know they found an oil leak coming from the timing chain cover — a repair that normally runs around $2,300. Instead of trying to upsell or pressure me, they checked the VIN, confirmed the repair was fully covered under the factory warranty, and took care of everything without hesitation. That level of honesty and transparency is rare. The customer service was just as impressive as the technical work. They provided a complimentary shuttle to and from my home, and once the timing cover gasket replacement was approved, they set me up with a high‑end rental car so I wasn’t stranded. Throughout the process, they kept me updated at every stage — no guessing, no chasing, no surprises. They even went above and beyond on the finishing touches: they steam‑cleaned the engine bay, vacuumed the interior, and when the work was complete, a tech gave me a full walkthrough of everything that had been done. You could tell they take pride in doing things the right way. This was genuinely A1 service from start to finish. If you want a dealership that’s both technically sharp and customer‑focused, I highly recommend Galpin Genesis.

My existing G80 lease was reaching term, so I reached out to Galpin Genesis to inquire about turning in my current vehicle and leasing a replacement. This would be my fourth Genesis and third G80. Working with the sales team - Eric and Serkei - was an absolute pleasure and so was working with the Finance person (Alex?). I felt like I got a great deal, and there was absolutely no upsell pressure at any point. I would definitely recommend Galpin. I've had mixed experiences with other Genesis dealerships in the past but this was nothing less than a five-star experience.

The crew here were very helpful and very generous and had help me get through what I needed to get done for my car. The service crew member that helped me was Cristina. She was very kind and helpful. If you need to get your car checked this is the spot to come!

I had an amazing experience working with Serkei Kazandjian. He was professional, patient, and truly went above and beyond to help me find the perfect car. No pressure, no gimmicks just honesty and excellent customer service. He took the time to explain everything clearly, made the entire process smooth and stress-free, and genuinely cared about making sure I was happy with my purchase. I highly recommend him to anyone looking for a great car buying experience!

Just recently I went to Galpin Genesis I was just checking out the lineup of Genesis, I was assisted by Serkei a sales person at Genesis. I made it clear that I’m just looking and can’t decide the very same day. Serkei made me feel very comfortable just browsing, he explained everything to me , and all my options to get in a new Genesis , I didn’t end up buying a car at this day. But I had a great experience, and if I go for a Genesis Serkei is the man I’m going to see for my future business, all the guys out there who thinking to buy Genesis , do yourself a favor and go to see Serkei at Galpin Genesis. Thank you Serkei , you have a bright future ahead of you. Gino Keller