Garavel Subaru

Exceptional experience at Garavel Subaru with Byeong and Bob. After visiting 5 Subaru dealerships, Garavel Subaru stood out completely. Byeong and Bob delivered the best customer experience we’ve encountered; direct, fair, and genuinely consultative rather than pushy What impressed us most: - Fair trade-in value with transparent pricing - Honest communication about vehicle details (they proactively disclosed when a car had $300 less in add-ons and adjusted pricing accordingly) - Problem-solving approach when minor issues arose - Focus on finding the right fit for our needs Based on this experience and consistently strong reviews, we’re switching all our servicing to Garavel Subaru. Highly recommend working with Byeong and Bob, they set the standard for what a dealership experience should be.

I very rarely write reviews, yet I feel this information should be shared publicly. As a woman car shopping I have received more disrespectful treatment from the sales men at Garavel Subaru than any other car dealership. The first instance was when my husband and I were completing the paperwork for a new car and I got out my phone calculator to check some numbers. The salesman didn’t know what numbers I wanted to check, nevertheless, he stopped what he was doing on the computer to explain to me what to type into my calculator and what operations to use. I have a science PhD and have worked as a math teacher. This level of condescension was honestly astonishing to me. Then last week, I went to Garavel to check the buyout price for a lease and test drive a new Subaru. Byeong was the salesman. Not only did he not bother to look up the buyout price of my current lease, he rather provided me with a lecture on the car market and a basic explanation of how a car payment calculator works. He proceeded to explain how I couldn’t afford the car I was asking to test drive. This was all without asking me about what my price range was to begin with. I was so shaken by this treatment I just walked out of the showroom. A wasted trip. Ladies, if you value your time and self respect shop for your cars elsewhere. FWIW, the service department at Garavel I have always found to be kind and respectful.

From the moment I arrived, They were attentive, caring, & went above & beyond to ensure I had everything I needed. Chris in particular made sure I got exactly what I was looking for & more. It feels nice to have a Subaru again. I truly appreciate all the effort they put into making my experience special. I’d absolutely recommend them to my family & friends a solid 10/10!

When we arrived at Garavel Subaru, BYEONG assisted us and was very kind, professional, and attentive. He gave us several options, especially since we’ve always purchased new cars from other brands. We were very happy with his service—until it came time to negotiate. That’s when his manager, TEDY, got involved, and the experience completely changed. He was rude, unprofessional, and disrespectful, speaking to us in a scolding and condescending tone simply because we wanted to discuss the price of the vehicle. It was uncomfortable and completely unacceptable. We eventually decided to walk away, and as we were leaving, he even told us to sit back down in a very unpleasant tone. It was honestly one of the worst dealership experiences we’ve ever had. We left and went to another Subaru dealership the same day, where we were treated with kindness and respect—and we ended up purchasing a vehicle there that same day. Garavel Subaru seriously needs to improve how their managers treat customers.

We had a great experience leasing at Garavel Subaru! Our salesman Rafael is fantastic! He helped us every step of the way and provided excellent customer care. He is so kind, knowledgeable and incredibly helpful. The best experience I’ve heard ever had, at any car dealership. Highly recommend them!