Gary Moe Hyundai
Red Deer, AB
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# Summary The dealership receives consistently high praise for friendly, knowledgeable staff and transparent sales practices that deliver competitive pricing and stress-free purchasing experiences, though it faces serious concerns regarding vehicle reliability issues and service department accountability, with some customers reporting unresolved mechanical failures and disputed damage claims that went unaddressed.
I recently had a great experience at Gary Moe Hyundai. The staff were extremely friendly, professional, and easy to work with from start to finish. They took the time to answer all my questions and made sure I understood all my options without any pressure. What really stood out was how transparent and helpful everyone was throughout the process. They worked hard to get me the best deal possible and made the entire experience smooth and stress-free. If you’re looking for a dealership with knowledgeable staff, great customer service, and competitive pricing, I would definitely recommend Gary Moe Hyundai. I’m very happy with my purchase and the service I received
I would give zero stars if I could. My 2023 Hyundai Palisade suffered a catastrophic engine failure at just over 53,000 km. Gary Moe Hyundai replaced the short block, but only days after I picked it up, the vehicle broke down again lurching violently, ticking with the RPMs, refusing to accelerate past 20 km/h, and not even triggering a check engine light. I had to have it flat-bedded back to another dealership. The engine is blown once again.... This isn’t a small inconvenience my family has been stranded on the highway twice now, forced into unsafe situations because of a brand-new vehicle that should have been reliable. Even after major repairs, the Palisade remains unsafe and unfit for use. What makes this worse is the lack of urgency and ownership from Hyundai and its dealers. I had to fight to even get a rental car, and then again to keep it until the repairs are finalized. If you value your family’s safety and your peace of mind, a DO NOT BUY A Hyundai. And if you do, be prepared to battle for even the most basic level of customer care.
Purchased new to me vehicle. Gave me good trade in value on old vehicle. The sales girl, Kira, very knowledgeable on vehicle was able to answer all questions and very helpful with personal settings with me and car.
Just purchased a new 2026 Hyundai Palisade Hybrid Ultimate Calligraphy. First of all this SUV is everything I wish my 2023 Kia telluride had have been. This looks like a Range Rover without braking the bank. The tech is amazing, so comfortable, and the hybrid is amazing especially given the current fuel prices. There is actually nothing that the new (2026/2027) Kia telluride has that this one doesn’t, in fact, after researching thoroughly the palisade has way more features in nearly everyday. I also like that the palisade still has Napa leather versus the imitation leather in the new Kia’s. The only thing I wish is that there was a night edition for the new palisade like the last generation as I think it would make the whole package look even sleeker but all things considered this thing is beautiful. Gary Moe Hyundai, and our sales person Kerwin and Greg, took amazing care of us. We not only left feeling like we got an amazing deal on the palisade (tough to find given how popular and in demand these units are), but they also helped us with our trade in. Kerwin was incredibly knowledgeable and attentive. To be honest when we first test drove the palisade we loved the car but weren’t sure about buying another new vehicle. The team at Gary Moe kept following up and helped us with our lease vehicle and ultimately won us over for a sale. Also love that the palisade has a better warranty and service program than Kia. I don’t have enough good things to say about Gary Moe and Hyundai. Definitely not impressed with Kia and more specifically the Kia dealerships. Thank goodness we don’t have to deal with them anymore. Thanks Kerwin and team!
At my last service…tire rotation…my windshield cracked along the bottom from the passengers side over to and then up in front of the driver. They took no responsibility at all! In fact they took a quick picture, told me to leave and they would review tapes. No one called me .. I had to call in to find out they left for the day. The nice parts gal looked into it and left a message that they take no responsibility and I must have had a rock chip. They do a walk around inspection upon arrival and then just hand you your keys to leave, hoping you don’t notice if something was damaged? Why do they only send out a satisfaction survey when they are sure they will get an okay review? Everything I had done by them over 2 years I received a survey within 2 days and also a text to reach out if not satisfied before doing the survey so. Why can’t I get one this time? I even requested one. I will NEVER use them again and will share my caution in dealing with them openly! Question.. did they twist my frame on the hoist to make my window crack? Only they know! I would give a 0 of if I could. My $50 tire rotation turns into an $700 plus bill!
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