Generation Hyundai
Atholville, NB
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# Summary The dealership receives overwhelming praise for exceptional customer service, with staff members consistently noted for their helpfulness, professionalism, and willingness to go above and beyond—including securing warranty approvals and locating solutions during roadside emergencies. One negative review alleges significant service failures and safety concerns, though this contrasts sharply with the numerous five-star ratings highlighting well-organized operations and friendly, courteous employees across all departments.
Our car broke down on the highway while we were driving from Montreal to PEI and was towed to this dealership. Dave, René, and Suzanne were kind and patient throughout. Even though there were no rental cars available in town or even in the next town, they kept looking and eventually found one for us a few days later. Thanks to their help, we made it back to Montreal safely. The engine will be replaced at no cost under the Theta recall, and we really appreciated the support and professionalism from the whole team. Update: The engine was replaced a week later, and we were able to drive the car back home to Montreal. Big thanks to the team for all their effort and empathy throughout the whole thing.
The service provided was exceptional. During a trip to New Brunswick, a rear wheel bearing failure occurred on my Subaru. Despite the warranty not being one they typically handle, they efficiently gathered the necessary information and secured approval for the warranty work. Dave's service was particularly commendable. I confidently recommend their services to both family and friends.
We just purchased a new vehicle and the service has been excellent from all staff. We are very impressed with this dealership, everything seems to be very well organized, very easy to get around and we enjoyed our interactions with workers at service and parts departments as they were very friendly and courteous . A special mention to our salesman René Roy, from our 1st interaction with René, he truely went over and above our expectation, He was very responsive and quick to answer our questions, he really took his time to explain the functionality of our vehicle and went the extra mile to accomodate us, René made us feel quite at ease with our dealings and we highly recommend this salesperson. Thanks to all Generation Hyundai staff for a great experience!
Worst place to get your car fixed they will ruin your car and not even tell you after 3 months of dealing with their b.s we got are car back in worst shape then what it was they cut the axel and never replaced it and when i got my tires changes the same day i got my car back the mechanique from the diffrent shop (they will never get a dime out of me again) he told me there was bolts on the moter that werent tigthed and my motor would of blew and my breaks that i was told were fine were at the bare metal its either a mechanic ruining peoples car or the compagny itself that ruins peoples car to make more money... one of the most shaddy buisness i have dealth with this far
Really cool staff, they are always happy to help and in a timely fashion! Thanks for your service guys!
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