Genesis Kitchener-Waterloo
Kitchener, ON
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Google Reviews
# Summary The dealership consistently receives praise for exceptional customer service, with staff members going above and beyond to ensure transparency, clear communication, and a smooth purchasing experience. Customers highlight competitive pricing, fair trade-in values, and high-quality vehicles, with several noting they would readily recommend the dealership and return for future purchases.
Just picked up my truck at Genesis and my customer experience was excellent. It was previously used. I felt I got good value for money, truck was clean and can thank Justin for ensuring the truck was ready when promised. Justin also was a great communicator, making sure that I was kept updated with all stages of the process. He also spent a long time with the Android setup. Finally, when I was not sure what options were in the vehicle, Justin scoured the internet for the windows sticker. That allowed me to judge the value easily. Thanks Justin!
All I can say is Justin went over and above what we expected and ever received while searching for our GV70. He was transparent, observant and mindful of our time line, right down to helping polish and detail the vehicle to keep us on schedule. Thank you Justin! Emilia & Dominic.
Just purchased a GV70 and I couldn't be happier with the experience. Justin was great to work with and I'd highly recommend reaching out to him if you're considering this brand. The Genesis product is impressive, the pricing transparent and fair, and the dealership was generous with my trade-in. Dave, the Manager was approachable and made the process so easy.
Between my mom and I, we’ve purchased 4 cars from Genesis Kitchener-Waterloo and every experience has been better than the last. My mom just picked up her GV80 Coupe last night and I picked up mine this morning and we are so happy with both cars. The entire Genesis team is so easy to work with but a special shout-out to Shantal for being the most helpful, knowledgeable person on the planet and always making us feel like family when we walk through the doors. We simply cannot recommend Genesis Kitchener-Waterloo enough and can’t wait for our next purchase!
Great experience buying GV80 from Nick Mehta. Great customer service not pushy at all and was always available for a discussion when I had questions. I have attached his business card here for you if you’re looking for a Genesis give him a call!
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