Genesis of Cartersville

Beware!! Please read before making any purchase from this company. I purchased seven cars and brought four of my friends and family to purchase 4 more. This is what I do when treated well and fairly by anyone conduction business in a fair, decent and honest way. My dealership in Woodstock have been amazing which is why this one experience provided such a horrifying experience where money now has been taken, After trading exactly the same car for five years, they have taken this lemon I was given with just 8 miles of use. This car represent serious endangerment and after the 6th time leaving this dealership, I put my foot down and said I will no longer endanger my own life, my families lives or an public citizen happening to be on the road. In the approximate past 6 weeks, I used this car a handful of times and driven this car for 250 . Most were 40 miles round trip drive delivering or picking this car up at the shop. INTERESTINGLY., it came to seem the management either held this care up in his shops to accommodate, The Lemon Law Requirements to service themselves. In this time I was called 4-5 times asking me to pick up this car and roll the dice with my life. This has to be the only dealership I have known in my 60 years that does not need to diagnose a problem prior to them knowing what is needed to fix a problem. I drove this same car for 5 years before trading it. I have heard this staff on several occasions suggest that all of these matters and problems were due to driver error. They seemed to forget I just drove this car for five years! The dealership needs to be asked how this car happened at 3:00 am to fail to run and end up in an inner city neighborhood. After a time I noticed a police officer backed into a closed business. I told him of my situation where this car was failing 2, 3, 4 times in a single short drive. The officer, after the car’s condition described, insisted on escorting me to the airport. What was so surprising was that this officer and dozens of people were covered about our lives, while numerous staff at your dealership telling me over and over how matter had been repaired…….. they pushed those keys onto me telling to just drive it. They said, I would have to prove these situations are happening or they will do nothing. These situations have been and are from the single moment I left this dealership and drove approx. three miles to the highway, it began right. This car horror and efforts to manipulate and mislead began. They no interest, in fact almost fear this this car may be considered a lemon. They were happy to push this car back upon me that was unsafe to drive. Why they seemed to fear addressing this cars issues? Why? This was beyond me, They said, “I would have to reproduce what they could not diagnose or resolve. I said this car will kill somebody and if you expected me to demonstrate what was wrong with this car I am telling you that first before inspecting the crash of this car, you will first have to collect the bodies. Of the lives it claimed. What you are asking is for me to disrespect life to enable a life threatening organization and staff resolution mismanagement. A month ago I told manager I will never again trust, sit in or drive this car. I know what you are thinking! Who are these people. Who is giving them these great responsibilities that entrusts the lives of so many to them! Think very carefully before doing one dime of business with GENISES of Cartersville. I had 9-10 in a row wonderful and successful transactions with Genesis of Cherokee/ Woodstock. They have learned of this situation/ horror at the Genisus of Cartersville and welcomed me back where I suspect there will be another 10-12 auto purchases over the next decade. If you ever decide to speak to these people, before you purchase anything, first ask how they corrected their April, 2026 runaway vehicle/ car they sold to a customer and turned his family’s lives upside down! Ben Edgecomb

I have been using this dealer for service on my Genesis for 4 years, the staff and service is great. I just bought a new Genisis from them and the transaction went over smoothly. Great sales staff and the Owner Matt is great as well!

MAKE SURE THAT YOU LOOK YOUR VEHICLE OVER THOUROGHLY BEFORE YOU LEAVE EVEN IF YOU DON'T LEAVE UNTIL AFTER DARK. MAKE SURE THAT YOU PAY CLOSE ATTENTION TO THE BOTTOMS OF THE DOORS WHERE PLASTIC MOULDINGS ARE AND IF YOU DRIVE 2 1/2 HOURS TO DEAL WITH THEM AND YOUR THERE OVER 5 HOURS STILL MAKE SURE THAT YOU GO OVER YOUR VEHICLE WITH A FINE TOOTH COMB BEFORE DRIVING OFF!! I BOUGHT MY WIFE A 2025 GV80 VIK BLACK, BOTTOM OF THE DRIVER DOOR YOU COULD NOT SEE THIS DENT NO BIGGER THAN THE TIP OF YOUR THUMB. THE BOTTOM OF THE DOORS IS PLASTIC. DID NOT LEAVE DEALER SHIP UNTIL AFTER DARK. DID NOT GET TO DO A VERY THOUROUGH INSPECTION UNTIL A DAY LATER. THE SPOT YOU HAVE TO BE STANDING IN THE RIGHT SPOT AND LIGHT HAD TO HIT IT JUST RIGHT TO SEE IT. THE VEHICLE WAS LOANED OUT TO SOMEONE BEFORE WE GOT IT. THERE WAS A EXTENDED TEST DRIVE PAPER IN THE ARM REST. THAT PERSON PROBABLY DID THE DAMAGE. WAS TOLD THAT IT WAS NOT COVERED UNDER ANY KIND OF WARRANTY FROM THE SERVICE MANAGER AND THERE WAS NOTHING THE DEALERSHIP COULD DO IN REPLACING IT. THEY HAD ME DRIVE 2 1/2 HOURS UP THERE TO SEE THEIR DENT PULLER AND THAT IS WHEN I FOUND OUT IT WAS PLASTIC. THE DENT PULLER SAID THAT HE COULD NOT GET IT OUT DUE TO IT WAS THICK PLASTIC MOULDING. THEN THEY WANTED ME TO GET WITH THEIR PAINT GUY TO SEE WHAT HE SAYS. I TOLD THEM HE WOULD JUST SAY TO FILL IT WITH BONDO. THAT IS A NO GO ON PLASTIC. PLUS A VERY EXPENSIVE CAR AS THAT WITH BONDO, I DON'T THINK SO. I WAS TOLD THERE IS NOTHING THAT GENESIS WILL DO TO COVER IT AND THE DEALERSHIP W0ULD NOT REPLACE IT DUE TO NO WARRANTY WOULD COVER IT. SO I WILL NOT EVER SHOP AT THIS DEALERSHIP AGAIN. THE PEOPLE ARE GREAT PEOPLE, JUST GENESIS WARRANTY AND DEALERSHIP RULES IS NOT WORTH THE 2 1/2 HOUR DRIVE TO DEAL WITH.

My wife and I showed up on the coldest day of the winter, so far. Sales Agent Kevin Perry and Manager Austin Nichols patiently and diligently worked with us for over 2 hours, showing us 3 different cars, seeking to understand our needs and likes, and helped us greatly with our decision. Both were extremely customer centric and professional. Unfortunately, we did not purchase a car here because they did not have the model we needed in a color combination that we desired. But we'll definitely refer friends and family to this dealership.

Always a good experience at genesis of Cartersville. Saw Claudia and Teresa Monday and as usual I was warmly greeted. The service people are also very nice and explain everything. The car was cleaned and looked absolutely beautiful when they were finished.i would never go anywhere else to purchase a car, have bought 4 cars there, and always go there for maintenance.