Franchise Dealer

Genesis of Elgin

Bartlett, IL

4.5(251 Google reviews)

Brands

Genesis

Contact

1201 W Lake St, Bartlett, IL 60103
(847) 844-6600elgingenesis.com/

Google Reviews

# Summary Customers consistently praise the dealership for exceptional customer service, transparent pricing with no pressure tactics, and a streamlined purchasing process that rivals luxury automotive experiences. Staff members are noted for their professionalism, product knowledge, and genuine commitment to customer satisfaction, creating a stress-free environment that sets this establishment apart from competitors.

James Christian3 weeks ago

David and Gus at Genesis of Elgin were absolutely OUTSTANDING!!!!!!!! They went above and beyond to take care of me, answered every question I had, explained everything clearly, and made the entire process EFFORTLESS! David worked extremely hard to earn my business and gave me a deal that no other dealership could match!! (Learn a thing or two, Aurora, Highland Park, and Schaumburg!) What impressed me even more was how efficient everything was! I was in and out faster than any vehicle purchase I’ve ever experienced. The level of customer service, professionalism, and attention to detail was second to none. If you’re looking for a dealership that TRULY values its customers and delivers on its promises, ask for David and Gus. They set the standard for how a true white glove car-buying experience should be! Customer for life with many referrals coming your way! Highly recommended! A+ experience!

To Daya month ago

⭐⭐⭐⭐⭐ Best Car Buying Experience I've Ever Had – Worth Every Mile! After searching all over for the best deal on a 2026 Genesis GV70, We finally found this dealership—and I'm so glad we did. From the moment we made contact, the entire experience was nothing short of exceptional. We want to specifically recognize David Kang, the General Sales Manager, and Gustavo, our sales consultant. These two completely changed our perception of what buying a car should be. There were no pressure tactics, no hidden fees, and absolutely no haggling. They gave us an incredible price on my new Ceres Blue 2026 Genesis GV70 right from the start, making the entire process fast, transparent, and stress-free. We live about an hour and a half away, and with gas prices at record highs, and having an abysmal experience at another dealership in Elmhurst, we seriously questioned whether the drive would be worth it. Looking back, we would have driven twice as far. The savings, professionalism, and customer service we received made every mile worthwhile. David Kang runs a first-class operation, and Gustavo was knowledgeable, responsive, and genuinely invested in helping my wife with her vehicle of choice. Every question was answered promptly, every promise was kept, and the entire transaction was handled with honesty and integrity. If you're looking for the BEST Genesis dealership, the BEST price on a Genesis GV70, or simply the EASIEST car-buying experience imaginable, this is the place to go. We've purchased many vehicles over the years, and this was hands down the smoothest, most enjoyable transaction we've ever had. My wife’s new 2026 Genesis GV70 is everything she hoped for and more, and we can honestly say we’ll never purchase a vehicle from another dealership again. David, Gustavo, and the entire team have earned a customer for life. Highly recommended to anyone looking for a Genesis in Illinois or Wisconsin. Don't waste time shopping around like we did—just come here first. Sincerely, Mike & Danielle

JULIE ROBERSONa month ago

I had such a great experience at Genesis thanks to my salesman, Gustavo. He was kind, professional, and patient, making the entire process smooth and stress-free from start to finish. He took the time to answer all my questions and thoroughly walk me through every detail of my car, making sure I felt comfortable every step of the way. I never felt pressured at any point, which made the experience even better. Excellent customer service! not easy to find these days! If you’re looking for a car, make sure to ask for Gustavo.

Martin Cremer6 months ago

This Genesis dealership is elegant and the service is stellar. I arrived early for routine vehicle service. When I pulled up the service garage was empty and opened immediatly upon pulling up. Before I could open the door I was greeted by name by the staff on duty. He invited me to help myself to their refreshment stand which is well stocked. The coffee is delicious and the design of the environment is stellar. It's warm and inviting. It feels more like the lobby of a 5 star hotel than a dealership. Gustavo showed me around the floor and if you're coming in to look at a vehicle make sure to ask for him directly. He is highly knowledgeable regarding the Genesis catalogue and refreshingly candid. Best of all he exerts ZERO abrasive salesman pressure. That is the hallmark of a truly great luxury vehicle dealer representative. I think folks would be shocked if they ever realized how much of their own behavior is governed by the "scarcity effect." We desire most that which is scarce, aloof or elusive. Gustavo seems to intuitively understand that customers with in the means for luxury vehicles do not wish to feel the slightest hint they are being "pitched." He lets the vehicles sell themselves. He remains present and open to answer inquiries. Genesis may not yet have the gravitas and prestige of an ultra luxury Italian or British manufacturer (Lamborghini, Aston Martin etc) but they provide superior service and their flagship vehicles give the most iconic brands a run for their money. It's not surprising their vehicles consistently get perfect scores from car and driver. If you're on the fence about Genesis and are in the market for a luxury car, I highly recommend coming by and seeing for yourself why this relative newcomer to the luxury car market is producing vehicles that will almost certainly become collectors items down the road.

rocco marzulloa month ago

I had a phenomenal, stress-free experience at Genesis of Elgin! Alphie made the entire process incredibly easy with absolutely zero pressure, which I truly appreciated. Once the paperwork was wrapped up, Ajaj took over as the tech guru—he was fantastic and walked me through all of the vehicle's features step-by-step so I felt completely comfortable before driving off. A truly quick, professional, and top-tier luxury experience from start to finish. Highly recommend this team!

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