Franchise Dealer

Gerald Nissan of Naperville

Naperville, IL

4.4(2,225 Google reviews)

Brands

Nissan

Contact

1575 W Ogden Ave, Naperville, IL 60540
(630) 355-3337geraldnissannaperville.com/

Google Reviews

# Summary The dealership receives highly polarized reviews, with most customers praising exceptional individual staff members like Angel Estevez, Dana Musko, and Luis for their patience, honesty, and willingness to go above and beyond during the sales process. However, one customer reported serious dissatisfaction with the service department, citing long wait times, repeated engine problems with their purchased vehicle, and unhelpful staff attitudes.

A Kadian2 months ago

I wish we had someone to help us here. We've been waiting for four hours with our three-year-old daughter in the hot sun. We purchased a car from here a month ago and it has had engine issues three times, each time requiring us to stay here for four days. Unfortunately, the service team hasn't been helpful and instead gave us bad attitude they will not care about your family safety

Rakesh Mirampalli4 months ago

This is my second time visiting this Nissan dealership, and once again I had a great experience. This time I had the pleasure of working with Angel Estevez✌️and I can honestly say he is an amazing person with a great personality and a truly humble heart. From the moment we walked in, he made us feel welcomed and comfortable. Angel went above and beyond to help my friend get a new car. He was patient, knowledgeable, and took the time to explain every step of the process clearly. He answered all of our questions without hesitation and made sure we understood all our options. What really stood out was his honesty and genuine desire to help us make the best decision, not just make a sale. He worked hard to get us a great discount and made the entire process smooth and stress-free. His professionalism, kindness, and dedication truly made a difference. Thank you so much🤝 Angel, for your patience, support, and outstanding service. We truly appreciate everything you did for us and highly recommend him to anyone looking for a great car-buying experience!

Sey Way3 months ago

Dana Musko, I wish I was able to thank you in person. Yesterday, I picked up the car. The team was great and it worked out to my liking, but it all started with you responding to my inquiry. So, a big thank you for being patient in helping me get the car I liked and the deal I wanted. Five Stars. Well done. Kelsey G.

Paul Simon6 months ago

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible experience from start to finish! I recently purchased a truck from this Nissan dealership as an out-of-state buyer, and I honestly couldn’t be happier. From the very beginning, Angel, Farris, and Jon went above and beyond to make everything smooth, transparent, and stress-free. What truly set this experience apart was the customer service. My salesman personally picked me up from the airport in his own vehicle ✈️🚙 — that alone says everything about the level of care and commitment they have to their customers. The process was seamless, communication was excellent, and there were zero surprises. Buying a vehicle from out of state can be stressful, but they made it feel easy and enjoyable. If you’re looking for a dealership that treats you like family and actually does what they promise, this is the place. Highly recommend! 🙌🔥

Angela Bolokowicza month ago

Luis was amazing! He was so nice, personable and listened to what I wanted. I was treated with respect and courtesy. He was very helpful and understanding and really went above and beyond to make sure I got the car I wanted. John (finance) was great as well! He was very knowledgeable and friendly. I truly couldn't have asked for a better experience!

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