Gerald Toyota of Matteson

I had an outstanding experience at Gerald Honda in the Matteson Auto Mall. From the moment I walked in, the atmosphere felt welcoming, professional, and relaxed ~no pressure, just genuine customer service. My salesman, “Raz” - Ifraz Mustafa, was exceptional. His ability to really listen and understand what I wanted in a vehicle made the entire process smooth and comfortable. Raz has a natural talent for being relatable while still maintaining professionalism, and you can tell he genuinely cares about helping customers find the right fit. He and his team were very flexible and had the ability to see past my initial ideas of how I thought things should go. Instead of pushing a sale, they guided me toward the vehicle that truly made the most sense for my needs. This was actually my third visit since they moved into their newly renovated location, and each time the experience has been seamless. The inventory here is impressive~ so many beautiful vehicles that it was hard not to want them all. In the end, I left with an excellent vehicle at a fair price, and I’m very happy with my decision. Anderson, Wood, and Michael were also key players in making sure everything came together smoothly. If you’re looking for a dealership that values listening, flexibility, and real customer satisfaction, I highly recommend Gerald Honda. Ask for “Raz”- Ifraz Mustafa if you want someone who truly takes the time to get it right. I will always choose Gerald Honda.💯

Had the best car buying experience today at Gerald Toyota. (And no I’m not a paid actor) -To Anthony B: You’re the bomb.com. Thank you so much for being patient with me and helping me through everything. You are a rockstar. -To Edgar with the bbq sauce in his pocket: You are amazing and thank you for working on getting me the best possible interest rate. Amazing work. Anthony B. was amazing and more than helpful. Worked with me through the whole process and got me a great deal on my 2025 Subaru. I recommend you find him if you’re looking to purchase a vehicle!!!

Amazing staff treat you like family they go above and beyond Ramzy & Manar are truly amazing they give great customer service and always a great deal on vehicles I just bought my second vehicle from here and I recommend them to my family members who also bought there vehicles from here they always have the customers best interest at heart. Also family friendly atmosphere kid’s entertainment room free Wi-Fi and great comfortable waiting area love this dealer ship they have accommodations for everyone. Looking to buy or service there vehicle.

My experience with the service department was unfortunately very mixed, but in the end I was extremely grateful for Kelvin. If you ever need your car serviced, ask for Kelvin! My vehicle needed a transmission replacement and was at the dealership for about three months. I was originally told that the warranty would cover the repair and that I would only be responsible for my $150 deductible and an oil change. During those three months I had to call periodically for updates because my service advisor, Morgan, rarely reached out to inform me about the status of my vehicle. When she finally contacted me to say the car was ready, I was told my total was $734.34. She mentioned taking $70 off for a battery replacement, which was the first time that had ever been mentioned. When I called to ask for clarification, the conversation was very unpleasant. Morgan spoke to me in a way that felt dismissive and condescending. She explained the total included my deductible, oil change, alignment, and a battery because the battery was dead. I explained that the battery being dead was not surprising considering the vehicle had been sitting on the lot for about three months during the repair. She then offered to split the cost of the battery, but when I questioned why I was being charged for an alignment that was necessary after the transmission replacement and was never mentioned before, she said she couldn’t give me the battery half off and remove the alignment because of the large amount that had already been covered under warranty. Thankfully, when I arrived to pick up my vehicle, Morgan was not there and I was assisted by Kelvin. Kelvin was the complete opposite experience. He was understanding, patient, and genuinely took the time to listen to my concerns. He explained everything clearly and treated me with respect, which made a huge difference after such a long and frustrating process. Three months without my vehicle was stressful, but Kelvin’s professionalism and willingness to help made the final interaction much better. Customer service matters, especially in situations like this, and Kelvin truly went above and beyond. If you ever need your car serviced here, I highly recommend asking for Kelvin. I hope management takes the opportunity to review experiences like this, because communication and customer care throughout the process are just as important as the repair itself.

Honestly getting very tired of waiting two hours for an oil change. Shop can be empty, an hour will go by and then a service writer will come try and upsell you all your filters and injector cleaners and about another $900 worth of suggestions on a sub 100k vehicle with no issues. You ask if this means the car is finished. They say “no he just took a look we will get it started” like brother this is awful. If you want to keep their lifetime warranty you have to deal with this every service, you aren’t allowed to go to jiffy lube as it’ll void your lifetime warranty if they don’t add the maintenance into the Toyota system. I didn’t think much of it at the time, but I drive a lot and this experience is worse than the dentist. They need to stop trying to upsell people who clearly state they are in a hurry and don’t want anything else. They need to learn to Stop wasting customers time. They wouldn’t need to upsell so much if they could get routine work done faster. I told them I have my elderly mother visiting waiting on me because it’s hard for her to get around and they still took 2 hours for an oil change. When I arrived right at open the shop was empty. Lift the car, pull the plug, change the filter, Fill it up, send it out. It’s not hard people