Gettel Genesis of Sarasota

I had an outstanding experience at Gettel Genesis of Sarasota. From the moment I arrived, the entire process was professional, friendly, and stress-free. My salesperson, Armando Gonzalez, was exceptional. He was knowledgeable, patient, and took the time to answer all of my questions without any pressure. Armando made sure I understood all of my options and worked hard to make the experience smooth and enjoyable from start to finish. The dealership staff was welcoming, the facility was first-class, and the customer service exceeded my expectations. If you’re considering a Genesis, I highly recommend Gettel Genesis of Sarasota and especially Armando Gonzalez. Thank you for making this such a positive car-buying experience!

Best car buying experience I’ve ever had! Armando was my Salesman and really took the time to learn my needs and found the perfect car for me. Rafael was the Manager and was helpful and got me where I needed to be without all the back and forth. These guys are true professionals and have great personalities, I had a great time and would highly recommend purchasing your next vehicle from this dealership and these great people!!!

John Williams was my salesman for my purchase of our 2026 GV70. Owning and operating my own auto business for 35 years, I know a good salesman and a good person when I see one. John is very knowledgeable about the Genesis brand and willing and eager to answer any and all questions you may have. He is polite, courteous, and just an all around good guy. If you ask for him when you first walk in, you be in good hands and enjoy the experience. Andy Pascarella

I recently purchased a $70,000 used vehicle from this dealership with approximately 39,000 miles and wanted to share my experience. Before finalizing the purchase, I specifically asked about the condition of the air suspension. I was assured by the salesperson, Austin, that it had been checked by the service department and was in good condition with no issues. Based on that reassurance, I moved forward with the purchase and chose not to get a pre-purchase inspection. Within two days of ownership and less than 30 miles driven, the air suspension failed on one side, leaving the vehicle sitting uneven. I reached out to the dealership right away hoping to have this looked at, but was told the vehicle was sold “as-is.” I understand what “as-is” means, but this situation is concerning given the specific assurances I received about the suspension prior to purchase and how quickly the issue presented. I’m hoping the dealership will take another look at this situation and help come to a fair resolution. I would much prefer to update this review with a positive outcome

Train your sales staff to read — and respect — the customer. Let me start by saying I genuinely love the Genesis product. I’m a two-time and current owner of a 2026 Genesis GV80, as well as a two-time owner of the Palisade Calligraphy, including a current 2026 model. Three of my prior purchases were through Gettel, so I came in with a positive impression of both the vehicles and the dealership. Unfortunately, my recent experience left a lot to be desired. I visited with my elderly father so he could sit in and experience the GV70 while comparing it to other brands. After introducing ourselves by name, the salesperson repeatedly referred to us as “Boss” instead. While perhaps intended casually, it felt impersonal and disrespectful — especially in a luxury sales environment where relationship-building matters. More concerning, after I clearly explained that my father simply wanted to see how the vehicle fit him and asked that questions be directed to me, the salesperson continued asking my father open-ended questions that he struggled to answer comfortably. Rather than adapting to the situation, the interaction became awkward and frustrating. This may simply come down to inexperience or a failure to listen, but effective communication and reading the customer are fundamental sales skills — especially for luxury brands. Rapport and trust can be built quickly when done well, but lost just as fast when done poorly. I share this feedback respectfully as an opportunity for Gettel to evaluate its sales training, particularly around listening skills, customer awareness, and professionalism. The Genesis product remains excellent, but experiences like this can negatively impact the Gettel brand.