Gilchrist Chevrolet of Port Orchard
Port Orchard, WA
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Google Reviews
Experiences at this dealership vary significantly, with some customers praising staff members like Nick, Christian, and Isabel for their attentiveness, honesty, and willingness to go above and beyond, while others report frustrating encounters involving poor communication, lack of preparation, and dismissive customer service that resulted in lost sales. Service department interactions have also drawn criticism for inflexibility and unhelpful attitudes toward customer inquiries.
Have been in the market to buy a new Corvette. I wanted Seawolf gray but they phased it out in 2026. Saw the Roswell green and thought it would be a suitable alternative. Gilchrist has one in stock, and it's a beauty. I also like to support local businesses when I can. Called to schedule a test drive and they said they would need to talk numbers and get me approved to test drive it. Seriously? My boss is buying us all new Corvettes, I work on a team that writes software used in the production of F1 cars, so this was a cool bonus. But they want to credit check me for a test drive lol Went in on Saturday at my scheduled appointment to look at the Corvette, waited for several minutes for someone to help me (even though I was the only customer) and the Corvette was not prepped, nobody knew who I was or why I was there. Explained it to a sales guy named Zach, and he just stared at me like I was speaking Mandarin. So...took my business to Hazelwood. They let me and my wife test drive a Corvette. They don't have the color I wanted, but all good, I ordered a 2025 in Seawolf gray. To Gilchrist Chevrolet: I will never do business with you. You lost a $101,000 sale.
I had an outstanding experience at Gilcrest Chevy! Christian and Isabel went above and beyond by staying after their shift to make sure my car was completely ready and safe for our upcoming family road trip. That kind of dedication and customer care is rare these days. They took the time to check everything thoroughly and made sure I left with total peace of mind. Their professionalism, kindness, and willingness to stay late just to help a customer really says a lot about the people at this dealership. If you’re looking for service you can truly trust, I highly recommend Gilcrest Chevy—and a huge thank you to Christian and Isabel for the exceptional service!
My Boyfriend and I had been looking for a truck for the last month. We have been to several dealerships and all of them were meh to bad experiences. Between being belittled to aggressive sales tactics we were pretty much dealershiped out. We worked with Nick, we were already looking at a truck when he came out to talk to us. He answered all our questions he even went inside to grab a tape measure to help us figure out if the bed was long enough for what we needed. It was a little short so he took us to another truck he thought would fit our needs better and sat a little cheaper then the one we were looking at. This second truck was perfect he nailed it!! It had all the features we wanted with a bit of a longer bed and within our price range. Nick was such a breath of fresh air to work with, he was so down to earth and fun and treated us like normal people with great hospitality rather than just customers to make money off. They didn’t try to push us into anything and were super helpful figuring out it all our questions with the vehicle. The gentleman in finance that we worked with, I apologize for forgetting his name, he was also just as much of a joy to work with as Nick. There was not a single individual there who made us question or hesitate buying the vehicle at this dealership. Everyone was extremely friendly such a huge difference from the other dealerships we visited in the area. Thank you guys so much for our pain free and fun experience and thank you for helping us find the perfect truck within our budget! - Gabby and John
It was a great experience! No hassle until the extended warranty section. Brandon was amazing, he went over the car features and was very knowledgeable. The price was great we had gone to another place before and they were so pushy for a more basic car that was priced higher. I was glad we got this great deal!
I have a 2023 C8 Corvette that has a recall. I called talked to service advisor, asked him if he could check and see if they had the parts for my car there for the recall, and he said that he cannot do that that I have to bring my car in there for him to scan it. I questioned him and said so I have to drive all the way there for you to scan my car instead of me just giving you my VIN number and you looking it up and he said yes there’s no other way to do it. I called Titus-will gave him the last 10 digits of my VIN. They told me they have the parts and I scheduled it in there. Called Gilcrest back asked to speak to the service manager told him what happened. He said good luck and hung up. Well, I understand the days of customer service are pretty much Over but have to drive all the way to the dealership because he’s too lazy to punch in 10 numbers and it was keyboard to check on a part is absolutely ridiculous and both the service advisor and the service manager would be unemployed if they worked for me!
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