Gilroy Chevrolet

Great service, I've been in the market for a suv. I had pleasure to meet Will who helped me throughout the process of everything. He has great service and was attentive over phone when I called to ask questions or needed info. Thank you will for having patience with me, I know I am a very busy person and I was able to get everything done and purchase my new Tahoe with the dealership

Very disappointed in Gilroy Chevy. It took forever to get my car fixed under warranty, was promised a free rental and I got charged for the rental and I am now fighting to get my money back. Would not recommend this place. My wife also had her Tahoe fixed under warranty, but it never was the same when we got her vehicle back, It still had problems. We ended up selling both vehicles. So now we have no heartaches..

Micah has been excellent to work with these last few years I’ve taken my Equinox to Gilroy Chevrolet for service. Always responsive and reliable to make sure he keeps his clients updated on the status of their vehicle. I recommend Gilroy Chevrolet to anyone!

I dropped off our Escalade for service and Micah was very helpful and assisted me with the proper services that was recommended at the time. he was able to explain thoroughly what each item was and for. He kept me in the loop and communicated on the regular with the status of the vehicle and was completed at the time as promised. I also spoke with Micah and told him about an oil leak on my Silverado and told me to take it in for him to have it checked. he took care of the issue as well. I will most definitely go back and will make sure to ask for Micah moving forward. He has great customer service and is is very helpful.

The service department at this location has extremely poor customer service. Once you leave your vehicle, there is no communication regarding when it will be ready. When you call for updates, you are repeatedly transferred to the service advisor's voicemail, and calls are never returned. Later, the service advisor claims no messages were received. I am appalled by the lack of communication and accountability. I attempted to speak with a manager, but no one ever contacted me back. I eventually had to arrange a ride and come in person just to get a status up date on my vehicle that was promised to be returned on Monday and already had a week at their shop. While I was there, a service advisor Micah was empathetic and helpful, which I appreciated. However, several other customers in the waiting area shared similar experiences, stating their vehicles had been there for four to six weeks with no updates and no returned calls despite repeated attempts. This situation is unacceptable. Customers should not have to chase staff for basic communication about their vehicles. Based on my experience, I do not recommend having your serviced at this location.