Glacier Honda

We had a great experience purchasing our vehicle from Glacier Honda. The customer service was excellent, communication was clear, and the overall experience exceeded our expectations. We would definitely recommend Dustin and the team to anyone looking to purchase a vehicle. Thank you again for making this such a positive experience!

I had an excellent experience working with Shannon. She was friendly, attentive, and genuinely focused on making sure I found the right vehicle for my needs. She made the entire sales process smooth and stress-free, taking the time to answer all of my questions thoroughly and honestly. What impressed me most was her responsiveness—not just during the purchase, but even months afterward. It’s rare to find someone who continues to provide support and follow-up long after the sale is complete, and I sincerely appreciate the effort she put into making sure I felt confident and satisfied with my decision. Her dedication to customer service truly goes above and beyond. I would highly recommend her to anyone looking for a positive and trustworthy car-buying experience.

No one ever likes to be unexpectedly hit with car-mechanical issues when it’s raining, when you are 30 minutes into a 6.5 hour drive, and on the Friday afternoon of a long weekend. But if that happens to you, just hope you are close to the Honda dealership and service centre in Castlegar. They could have told me to go elsewhere, it was getting long in the day when I arrived, but their customer service person (I wish I got his name), calmed me and assured me they could help. Service was prompt, friendly and they were remarkably generous. I will always frequent this service centre for oil changes and anything else I need. Thank you Honda Castlegar!

I am very sad to be writing this poor review, as it ruined a 3.5 year relationship between myself and the dealership in question. I went into Glacier with my 2023 Civic Si, looking to trade for a 2023 Integra they had on the lot. We completed the trade and paperwork. The vehicle has a Noticeable vibration above 100km/h, becoming very severe above 130. Naturally, not easily noticeable in test drive speeds of 0-80. New tires were also placed on the vehicle, as this vibration existed at trade in, and this was a solution they came up with. Along with resurfacing the rotors(questionable action) They went from Continental ContiProContact A/S to General G-max All seasons, a worse tire in grip and overall performance. The wheels should have been balanced at this point. If a wheel did not balance, it should have been inspected for damage. Despite this, the vehicle was sold to me as is. I was also pressured to buy a third party warranty over a Honda or Acura extended warranty, which costs double that of the Acura extended warranty. Very poor process with financing department. Thankfully, there was an error in the first contract, so my original contact was void. Therefore I did not sign the contract for the vehicle. This is the only thing that saved me from a potential issue prone vehicle. Very poor communication throughout the entire post buying process. If anyone reads this, I encourage you to advocate for better consumer rights in BC, especially regarding vehicle purchases. Update 4: I was also charged $1000 for said service and detail, but my vehicle was serviced as recently as 3000km prior to sale. The vehicle was only at 23.5k km when sold to you, so the service was highly unnecessary. Not only that, the Acura was also returned to you detailed and hand washed, with a complimentary clay bar treatment, as it was much needed. Such a shame, as I had intended on pre-purchasing a Honda Prelude, but that sale has gone to Toyota instead. Also added context with more receipts. Update: Mike, The General Manager, decided it was appropriate to reply to my inquiries at 9:30 pm on a Sunday. All of this, while getting upset that I’m slandering them. Strongly suggest considering another dealership. Update 2: Honda Canada Consumer Relations has forced the dealership to return my original loan. Update 3: Vehicle Returned to me. Update 4: I was also charged $1000 for said service and detail, but my vehicle was serviced as recently as 3000km prior to sale. The vehicle was only at 23.5k km when sold to you, so the service was highly unnecessary. Not only that, the Acura was also returned to you detailed and hand washed, with a complimentary clay bar treatment, as it was much needed

Really happy with all my experiences at Glacier Honda. They have always made me feel welcome and comfortable during any service/purchase I've needed as well as professionally addressing any problems that have arisen with both my and my wife's Hondas. (not that there is a lot) And my mechanic there, well she's just Fabulous! Kudos to you Glacier Honda! Keep up the good work! Regards, Brad