Glen Sain Chevrolet GMC, INC.

I’m writing this review because I want this company and everyone who brings their automobiles to Glen Sain to be keenly aware of the dangers they put me in. I was traveling from Mississippi through Missouri and hit something in the road approximately 4.6 miles from the dealership, so I drove to get competent advice if it was safe to proceed back to Tennessee where I currently live. The service department said “Oh, yes! It’s just some codes, proceed home to Tennessee and have them look at it!” When I brought it to the collision center at the advice of my insurance company, they walked out, saw my wheels leaning inward, and said I could have gotten killed traveling with that suspension bent like that!!! They advised me to call that dealership back that gave me that horrific advice and speak with them. The service manager bragged about his high reviews on Google and would not stop talking to listen to my concerns. I explained that I didn’t want this to happen to anyone else who comes in his dealership service department, and they need to come outside to look at the vehicle for inspection! Which did NOT HAPPEN, and it could have cost me my life!

We were tired of the way some dealerships play games and gouge you for more and more past your budget. That being said, we purchased our last car through Carvana to avoid these issues. We then gave Glen Sain a shot which was recommended by friends and we did. The experience with Glen Sain and their staff couldn't have been more relaxed. I normally compare purchasing a vehicle to having a root canal but this experience was easier then making a purchase at Wal-Mart. We WILL definitely be a returning customer.

They have always taken excellent care of me and look out for me where my car is concerned.

Everyone that we dealt with was very informative and helpful answered all of our questions and we left in a new truck very happy.

This review begins with me taking my Chevy Equinox in because the gas gauge stopped working. I was told the part needed to be ordered and would take a week to arrive. A little over a week passed and I was contacted on November 16th to schedule my car to be repaired with the earliest opening being on November 24th. I brought my vehicle in on the 24th and was informed that it was the wrong part and that they would need to order the correct one. I called back on December 10th to schedule a second time to bring in my vehicle to hopefully get it fixed. December 17th was the earliest that they had an opening so I took that appointment day. At this point my fuel gauge is working after this second trip to have it repaired. I was informed that it was actually a recall and I didn't owe anything which was good news after the issues with getting the right part. Fast forward to Christmas/ Dec 25th and I noticed my vehicle leaking gasoline at my sister in law's home as I filled up my car and her driveway has an incline which was how the leak or lack of a seal became known. I didn't have this issue prior to my vehicle being "repaired" which upset me to say the least after everything else that came before this point. I call December 28th as the service department was closed and informed Tyler of the issue. He and I agreed to that they could check it on December 30th. I brought it in and explained how I was parked when the leak happened and he said they would check it out. I called a little late in the afternoon as I hadn't heard anything. I was informed that they couldn't find the leak and then became busy. I agreed that they could keep it another day to find the leak. I got my car back on December 31st with the leak supposedly fixed. I decided to fill up my car today (January 4th) and now it leaks parked in my driveway that's flat. Very disappointing after all the time and trips. I'm hoping I don't have any further issues that I have to use them for. Update 1-11-2021 I called the dealership back on January 5th very irrate that the leak still wasn't fixed. I was finally offered a loaner car while they attempted to fix the leak yet again. I dropped my vehicle off the morning of January 6th for them to work on it. I received my car back on the 7th as it was returned to me at my job. Which brings us to today. I filled up my tank and come to find out that my gas gauge is now wildly in accurate as when I go up an incline I had a reading of 3/4's full even though I literally filled up. No noticeable leaks were seen so I can only guess it's the fuel gauge. I took videos on the way home to document what I could and then documented it parked in my driveway to which the tank slowly and magically refilled itself slowly. Honestly I'm afraid to take my car back because I don't know what the next thing is that they will mess up while trying to fix one of their other mistakes.