Glenbrook Dodge Chrysler Jeep Ram
Fort Wayne, IN
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# Summary The dealership receives strong praise for its sales team's professionalism, efficiency, and customer-focused service, with multiple customers highlighting quick transactions and knowledgeable staff members. However, service department experiences are markedly inconsistent, with one customer reporting a significantly negative encounter involving misdiagnosed vehicle issues and unnecessary charges, while another praised the team's quick turnaround on repairs.
Dakota our original salesman wasn't avaible but he made sure to set us up with Todd Macon. Todd did a great job handling our sale he was friendly professional and fast. He had sure to get us out in time to make our movie time. My wife couldn't be happier with her 85th anniversary Jeep Gladiator!
I would really recommend Glenbrook they go out of there way for you. We pulled onto there lot on a Friday to just look around and we where interested in a vehicle they let us take the vehicle home that night so we can learn more again it. When we came the next day the papers were already to sign. Thank you to Lance for showing us how the vehicle worked and what every button does and what it means. I was iffy at first to go to such big dealership but they made sure it went smooth and I had nothing to worry about once we left.
I was a little irritated that I had issues with the vehicle less than a month after purchasing it and had to pay a portion of the repair. Nevertheless, the service team was able to get me back up and running fairly quickly. Good customer service. Kudos to Tyler and his team! Also, thank you to Lance and the finance manager.
The service dept is a scam. I feel they robbed me. Went for a diagnostic because I had smoke coming from my front right tire and there was knocking. They told me I had a bad shock and strut assembly that the top bearings were shot, and that oil from the engine was leaking on the caliper... I literally just replaced my ENTIRE front suspension.. LITERALLY EVERYTHING. So I replaced my shock and strut again because it was under warranty thinking that would fix it... Well it didnt... Turns out it was just a bad brake hose and my brakes wouldnt disengage... They charged me almost $400 for absolutely nothing.. I even told them it might be that and they said no.. I dont think they even spent 10 mins looking at my car. They said the engine was leaking oil so bad that it got on the caliper and thats what was causing the smoke... I put card board under my car and had 1 drop!! Im not sure it was even oil. It might have been water from my AC... $10 part and I fixed it myself what I originally thought it was. I will never take my vehicle here again and I will forever steer people away from this absolutely terrible shop. You guys suck so bad. Im not even a mechanic I work a desk job. I came in, gave detailed information on what was happening and what I thought it was.. You guys suck You guys suck You guys suck. Scam artists. $400 for bs information. Tried to scare me into getting a new car...
Couldn't be more happier with our Jeep Rubicon X. Ken Starnes was awesome to deal with. I tried purchasing through another dealership that we had purchased from in the past. After going back and forth several times, I got what I thought was a fair price. I found this Rubicon X online at Glenbrook. Texted Ken for his best price and he blew the other dealer away on his first shot. I told him I hate buying cars because it takes so long. He had all the paperwork ready when we arrived. We were in and out within 30 minutes. Best purchasing experience I've had so far.
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