GMC at White's Frontier Motors
Gillette, WY
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# Summary The dealership receives praise for exceptional service department responsiveness, with technicians accommodating urgent repairs for travelers and providing convenient amenities like transportation and expedited turnaround times. However, one customer reported dissatisfaction with pricing transparency, citing unexpected charges that doubled the quoted estimate for a routine belt replacement.
Thank you Timarie, service adviser, for getting us checked in late on a Thursday afternoon, 4:45pm after our GMC Sierra Diesel fuel injector failed. Timarie and her team got us diagnosed and checked in quickly. We were pulling our 35ft Raptor 5th wheel. My husband unhooked us and we spent the night in their parking lot. The job should have taken a good 8 hours, but we were on our way by noon the next day. Their service vehicle gave us a ride downtown for breakfast and picked us up. Thank you for making our breakdown so easy to bear.
Traveling cross country, had cylinder issue and they were so kind to fit us in for diagnostic and repairs. Got us back on the road a few, short hours later, finding and fixing an additional issue as well. Really appreciate the service and understanding our situation. Thank you!!
We purchased a vehicle at White's Frontier with Wes, and it was a seamless experience from start to finish. We would definitely buy from this dealership again.
Took the GMC to have them put on a belt.. was told $45.00 go to pick it up and it was Double $90... Next time I'll do it my self.
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