GMC of Watertown

Couldn't have had a better experience if I tried! Mike from the sales department and kyle the manager were polite, professional, and worked with me to meet my payment budget without being pushie on the deal. I bought a 2022 GMC sierra 1500 AT4 with the 3.0L duramax and I absolutely love it! The manager Kyle (i believe that was his name at least) They fixed the slightest issues that the truck had and installed new running boards on it the day after signing the paperwork. The service department did a great job with the truck. After pick up, I added a bed rack, roof top tent, awning, and a few other overlanding attachments to her before I took the truck on a 7500 mile road trip through the Rockies, grand teton, yellowstone, and badlands national parks with no issues what so ever along the drive. Even took her begging down the Oregon trail for about 20 miles through the desert and It rides like a dream and has been perfect. It has more than enough power to haul any of trailers and has handeled anything I've thrown at her. 10 out of 10 will absolutely buy from them again.

I had a great experience leasing my new vehicle at GMC of Watertown. The staff made the leasing process seamless, transparent, and professional from start to finish. Highly recommend them for their excellent customer service!

BUYER BEWARE I bought a 2017 F 250 Super Duty Ford pick up truck from GMC Ingersoll of Watertown July 29 of last year. Presumably, the truck was certified. It was in absolutely beautiful condition with 39,000 miles and it didn’t have a scratch on it. I couldn’t understand why someone had traded in such a beautiful truck with such low miles Before they delivered the truck, they up-sold me a warranty for the Vehicle. I didn’t ask or inquire about a warranty, but I was asked to go into an office and I was hammered until I bought the warranty for close to $3000. I’ve never owned an F250 or Ford pick up truck of any kind. As soon as I drove it off the lot, it seemed to me that the engine was running a little rough and I just thought that that’s just how a Super Duty ran being that it was a work truck. I wasn’t concerned because they had assured me that they had gone through the entire truck so I trusted them. About 10,000 miles later, I brought the truck to Shaker Ford In Watertown. They said the engine needed new spark plugs and a coil. They broke one of the spark plugs off, and the threads were stuck In the head. They took no responsibility and gave me two options. The first, I pay $7000 for a new head or second, I could change the long block for about $15,000. I looked up my warranty and it explicitly says they cover the head for the truck. My warranty denied the coverage because the spark plug was broken off in the head. I called Gmc Of Watertown, thinking they would help because they sold me the Warranty. They offered no assistance whatsoever, ZERO help. I believe the person who traded this truck in knew that there was an issue, which is why it was traded in with such low miles. I don’t think I’ve ever had to write this sort of review. And it truly makes me sad that I’m actually posting this. I own a small family business in Thomaston and this is just something we can’t afford. I’m now talking with an investigative reporter here in Connecticut about the hard sell tactics of up-selling Warrantees that in the end are very expensive and do nothing to help. I believe that someone knew that there was an issue with this truck when they sold it. I will be posting this on as many platforms as possible If anyone can recommend suggestions I’d appreciate it.

Had a great experience with an out of state purchase. Car arrived exactly as described and the handling of signing paperwork online was a breeze. Special thanks to Kyle, Terrance and Travis. I had a better experience with these guys from over 300 miles away than I have had buying local in the past. Huge thanks to the staff at GMC of Watertown!

Wonderful experience as an out of state buyer. GMC of Watertown had the car specification I wanted in inventory. I was able to arrange the transaction by phone, put down a deposit, flew in the following weekend and closed the purchase. No up selling on services, no surprises. Wonderfully prompt with communication. Travis and Kyle were great and I spent more time talking with them than doing paperwork! Highly recommended.