Granby Volkswagen

I brought my car here to have the clutch system bled. Turns out I had a faulty part. They replaced the part. This process took about a week. I figured the cost would be high. I asked them how much it would cost. They could not give me an answer on the cost but demanded I come pay immediately. Anyway, I went and paid. My car issue wasn’t resolved since the problem relied elsewhere. They were capable of providing me a price on what they thought the problem was but not the bill that I currently had to go pay. Anyway, im not writing the review about that but that’s just one of the things that upset me about them. At this point, my car still doesn’t start and I chose to send it to another garage. They charged me 2000$ to replace the master slave cylinder and bled the system. I then had a towing pick up the car to bring it to another garage. ( I never saw the inside of the car) Volkswagens techniciens left a bunch of parts sitting on the passenger seat.. (as seen on the photos I left attached to this review). I went directly to them and spoke about it but they said it wasn’t them. The second garage I went to said it wasn’t them. Although I know it was Volkswagen because they had spoken to me about my dashboard as they went to mess around in it. Maybe to access the master slave clutch cylinder. Extremely disappointed. We pay a premium for a dealership service and I had my worst experience. I would not recommend anyone to go to a dealership especially not this one.

Awful service from the start, bought my car four months ago, a 2021 GLI was supposed to have new summer tires installed and the roof rack uninstalled as well as a compound done for the scratches, which was all in my contract. The day i arrived to pick up my car not a single thing was done, three appointments later an hour drive each way nothing was done, except the changing of the tires. Two months later, my AC stops working, i go to granby because it’s closer, the girl was rude to me the entire time from the start, i get told i need a new AC compressor and it’s back ordered no other information other than “we’ll call you when we have more news”. We’re in the middle of summer i just bought this car 3 months ago the Ac stopped working i felt like a burden at the dealership and still no news. ??????? For the price i’m paying i find this ridiculous. Thinking of changing companies with a better service.

Alain Beauregard was really helpful helping me to find a new car. He was able to locate a car with all the options I requested with a more than acceptable wait time. I called many times and the salesman was always happy to take my call. Thanks a lot for being there and all the advices.

Great service from Olivier and Valerie!

Outstanding experience purchasing a new (for me) Tiguan. Alain was very understanding, professional, and helpful. Gabrielle was very patient in explaining all the documentation and provided a smooth transaction.