Grand Forks Subaru

I brought my older Subaru Outback in with a problem I couldn’t figure out, and the team was outstanding from start to finish. They took the time to thoroughly diagnose the issue, clearly explained what was wrong, what they did to fix it, and why those repairs were necessary. Their transparency and professionalism gave me a lot of confidence in their work. A special thank you to Dane, who made the entire experience exceptional. He was knowledgeable, patient, and incredibly easy to work with. Dane took the time to answer all of my questions, explained everything in a way that was easy to understand, and genuinely seemed to care about helping me make the best decision for my vehicle. Great customer service like his is hard to find these days. If you’re looking for honest, helpful, and knowledgeable service, I highly recommend this Subaru dealership—and be sure to ask for Dane

Paid to have a lug nut fixed and have the service members rotate my tires. They forgot the tire rotation yet still charged me. Gave them the benefit of the doubt because everybody makes mistakes. I come back a month later for a wheel and tire alignment. Instead of performing a proper wheel and tire alignment, they over-serviced all of my tires 10 psi above their manufactured limit. Moreover, they over-serviced the back left tire 15 psi to compensate for the wheel and tire misalignment. Everything looks good on paper, but my car would have ran into serious issues had I not noticed their lazy, poor work. I wonder how many other people walked out of this shop not knowing how sneaky these mechanics are. This speaks volumes on the General Manager and Lead Mechanic for encouraging this type of work ethic. Do not go to these mechanics.

Huge thanks to Leah Nord who helped me through all of this and explained everything so thoroughly. Such a nerve wracking experience getting a first vehicle ever but she made it so easy and wonderful to work with. Also huge thanks to Cadie, the financial director, for making it possible to get me the exact dream car I wanted. I cannot express enough how wonderful their service was and I will 100% be going back in the future!

The service dept. says you need a new battery $600 professionally installed! (I just had a new one installed a year ago) The service dept. says you need new tires $1500 professionally installed! (I had new ones put on a year ago) It's getting harder and harder to trust your dealership. Trust is number 1! I'm in the market for a 26' Subaru but it's that TRUST thing.. be transparent, be trustworthy, be honest.

Absolutely worth the drive from Minneapolis! Everything was ready when I arrived, pricing was transparent, and there were zero hidden fees. Kevin Hruska provided outstanding service — he patiently walked me through every feature, connected my phone, and made sure I was completely comfortable before I left. Great experience from start to finish. Highly recommend!