Grand Prix Subaru
Hicksville, NY
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# Summary The dealership receives widespread praise for its knowledgeable and attentive staff who prioritize customer satisfaction, seamless service across sales and finance departments, and willingness to go above and beyond—including assistance with insurance setup and extended post-purchase support. However, one customer reported a significantly different experience, citing slow service, inefficient processes, and lack of proactive communication about pricing and incentives during the sales consultation.
Me and my wife decided to walk into Grand Prix Subaru to check out an Ascent Onyx edition, Axel greeted us and was very professional, answered all the questions we had. We are super happy with our new vehicle, and I will honestly say that was the smoothest, fastest, most trouble free experience we've ever had purchasing any car. Thank you Axel and Grand Prix Subaru
This was my 1st time coming here with my Subaru Legacy. I chose this location because of all the great reviews. Right from the start they were excellent. Mike Levine who was awesome, helped me with getting my car in and having it looked at and then worked on. They informed me of everything needed and emailed me pictures of my car details as well. They did a great job in getting it repaired and replacing what was necessary. They gave me a loaner car as well which was awesome because I would have been screwed without one. I was so happy with everything and will be going here from now on. Thank you to all of the staff, you guys were awesome.
I had an amazing experience at Grand Prixe Subaru. They went out of their way to make the sale happen as smooth as possible. I truly have never had such a positive and honest experience buying a car… no haggling, just honesty and help. Diane went out of her way so many times to make sure whatever I needed was taken care of- even though she wasn’t my salesperson, she was just being helpful! She went ABOVE AND BEYOND. Diane’s help really is what made me stick through the process, she showed me that it was more than just the sale, they cared about their clients and worked as a team. Diane and Antonio even offered to drive my car home 45 min away if I needed. Adam provided the best financing experience I’ve ever had, he made it easy, light and comfortable- even though it was late and past closing time. He took his time with me and explained everything. I highly recommend Grand Prixe Subaru!
As a first-time car buyer with zero experience, I couldn't have asked for a better team to guide me. After comparing this dealership with two others, the experience here was by far the best. The team is incredibly well-organized, friendly, and works seamlessly together. Thanks to Matthew, who was extremely patient in explaining detail and accompanying me on the test drive. I also want to sincerely thank Henry in finance; I know I was a challenging customer as I requested several price adjustments, but he remained professional and patient, helping me finalize the deal until I was completely satisfied. They went above and beyond—they even assisted me with setting up my car insurance, which allowed me to drive my new car home the same day! What I value most is their post-sale support. Even after the purchase, Henry is always quick to answer my questions and help me with any concerns. It’s clear they don't just care about making a sale; they care about the customer. I highly recommend (Grand Prix Subaru)this dealership to anyone looking for a trustworthy and supportive team!
I visited this showroom yesterday and met with a young salesman named Eitan Katz. He was knowledgeable and represented the brand well. I was considering several vehicles, including a Subaru, Acura MDX, and Porsche Macan, and had appointments lined up in that order. Unfortunately, my experience at Grand Prix was extremely disappointing. I sat there for nearly an hour and a half with very little progress made. The process was slow, inefficient, and felt like a complete waste of time. As I was leaving — understandably frustrated — the sales manager I passed on the way out told the salesman to look into incentives for the vehicle I had been considering. It was surprising that this idea came up only after I had already spent 90 minutes waiting. Discussing incentives and pricing options should be part of the initial customer conversation, not an afterthought as someone walks out the door. Customer time should be respected. Efficiency, preparation, and proactive communication are essential in a competitive market — especially when buyers have multiple appointments scheduled elsewhere. Unfortunately, due to this experience, I would not return to Grand Prix, nor would I recommend it to friends or family.
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