Grande Prairie Auto Group

Just purchased a Ram 3500 Diesel from GP Chrysler. It was a great and easy experience. No pushing. No bunch of.warranties and extra stuff piled on. Was a great experience. I work oil patch. We went in and test drove in the evening. The sales guy had the truck out front and ready for us. We did up and offer and the rest we were able to do on line while I was away. When I had time to pick it up they had the truck sitting in the showroom ready to go. Swap plates and we were on our way. Was absolutely great.

I had a really odd situation where I was bit of a middle man regarding a vehicle that is in the service department dealing with an ongoing issue. Shawn was very patient and kind enough to talk the time out of his day to walk me through multiple things regarding the vehicle situation, Tech's process, the texhline and warranty rental. I greatly appreciate his help and his extreme kindness.

Twice in the past seven years I negotiated with this group for a new auto; a Hyundai and and this past October for a Nissan. Both times I walked away because I couldn't trust the dealership. This most recent time I used the Nissan web site to build the vehicle, which includes a link to assess a trade in value for our current car. That link gives a high and low range value for the trade in. Our Camry has only one owner, 79,000 kms, no accidents, perfect glass, excellent condition, so I was prepared to meet them half way on the trade in value that the Nissan site came up with and accept the price of the Nissan that the site generated. I expected an easy transaction. The GP Auto Group refused the trade in value, offering $2,000 less. Than they said that they needed $500 to bring the car in, $500 for "paperwork" and $450 for a block heater, on top of what the Nissan site said would be the cost. When I started to walk away they said that they would throw in the block heater, give me what I was asking for for the trade in and not charge for delivering the vehicle, but they still needed the $500 for paperwork. At this point I realized this is a dealership that was always going to first try to take advantage of me if they could get away with it and I wasn't willing to enter into a deal with them. In checking with Nissan there is no such thing as an "admin fee" for new vehicles and Nissan prohibits that charge. I was able to get the car from an Edmonton dealer with no extra fees expected and with full trade-in value. I wanted to keep the business local but I do not trust the GP Auto Group.

Staff was friendly and knowledgeable. Work on our Tucson was done in a normal amount of time. The waiting room has coffee water drinks and even delicious popcorn free for customers.

Once AGAIN....! Getting a service done at GP Volkswagen I was lied to about the price. I don’t know if they think people will be happy when their service is done and the price is way higher then what a customer is told but it’s BS. Second time in a row when I asked when booking what kind of service my Touareg needed and how much it would cost and both time it was much higher when I went to pay. This time when I booked on Friday and when in the following Monday (because there is no quick lube there) the I was told it would be between $160-180. I wondered why he couldn’t tell me the exact price if nothing else popped up... but whatever. Went to pay today and it came to $221.33. Not even arguing about the price the fn dealership lying to customers over and over. Not bad vehicles but the service and reputability is terrible.