Grapevine Lincoln

I must say, working with Mr. Mario Viera-Morfin of Grapevine Lincoln in purchasing a new 2026 Lincoln Aviator was absolutely the best, by far, new car experience in my lifetime (and I'm 72!). Mario, if I may use his first name, was very courteous, personable, professional and listened and understood our (my wife's car actually) priorities. He found the perfect car on his lot which my wife test drove and she fell in love with this particular model immediately. I would say, I also test drove the vehicle and was super impressed with the quality, fit, options, drivability and technology. The perfect 30 way adjustable seats were exactly that, perfect for us both as was the dynamic suspension, which automatically lowers the car for entry, exit and loading the rear deck. The drivability was outstanding, smooth and quiet, transmission shifts seamless and outstanding power from the twin turbo V-6 at 400hp. The dealer process was very easy and efficient, no hard sell, just reasonable additions such as a tailored extended warranty, maintenance package, etc. I cannot say enough about how impressed I was with the personal attention to this purchase we received from Mario. He is the best new car salesman I've ever dealt with and extremely knowledgeable with the Aviator functionality and importantly the technology. We never felt rushed in the process, no hard sell, just Mario ensuring our questions and needs were always addressed. Oh, and importantly, Mario and Grapevine Lincoln met our price requirements handily and I'm from NJ and a hard negotiator, which was never needed. How often can one say they are more than impressed with the new car purchase process? Well, yes we were and I would do it again when the time comes. I highly recommend this dealership and Mr. Mario Viera-Morfin. I might add what a nice touch it was the Mario had the car out front with a beautiful red ribbon when we picked it up!! Thanks so very much Mario and Grapevine Lincoln. Please see the attached pictures!! Happy Happy Happy, Sold Sold Sold!!

Tony Mazarh made our entire experience at Lincoln Grapevine exceptional from start to finish. His knowledge is on another level—36 years in the business really shows. He took the time to walk us through every detail, answered all of our questions without pressure, and made sure we felt confident in our decision. What stood out most was how genuine and patient he was. This wasn’t just a transaction—he truly cared about helping us find the right vehicle for our needs. We are absolutely thrilled with our first Lincoln and couldn’t have asked for a better guide through the process. Tony made us feel like part of the family, and that’s something you don’t find everywhere. Highly recommend asking for Tony if you’re considering a Lincoln—you’ll be in very capable hands.

Lincoln was the best choice and our sales rep was the best. He was so knowledgeable and was able to answer all our questions. He provided top level service without hesitation or us having to ask. I would highly recommend Lincoln and Mark as the sales rep. And the finance process was so easy. I love my Lincoln Aviator!!!

Where is customer service? Well, it is located at David McDavid Lincoln dealership in Frisco, Texas. I experience the most excellent customer service I have ever had with this dealership, but especially with Eugene Smith. Eugene from the beginning, listened to my needs, my wants, my budget, my not so great credit score, never once made me feel less than. He treated me like I was the most important customer there. I was able to get my dream car for the monthly payments that I was wanting, he even took care of things that I didn’t even think of as far as extended warranty because I’m new to Texas and I’m by myself, he showed me everything about the car that I needed to know and from walking in and being greeted my Mario, who took care of me until Eugene got there to the time I left I felt like I was the most important customer, even though they were pretty busy. The dealership itself is stunning. If you are considering purchasing a car, I would highly encourage you to talk to Eugene Smith, he will make it happen. Also he’s pretty nice to look at too. Added bonus.

I have been experiencing battery-related problems with this vehicle since September 2025, and it is now May 2026. Over the past several months, I have had to return multiple times for the same concern. In addition, there have been numerous occasions when I had to seek assistance from AutoZone or NTB because I do not live or work near this dealership. Having to repeatedly take time off work or arrive late due to an unresolved issue is extremely frustrating and unacceptable. What makes this situation even more concerning is the safety aspect. On more than one occasion, I have been driving on the highway when the message “Charging System Service Now” appeared. After researching the warning, I learned that it can indicate the battery may stop functioning and that the vehicle should be pulled over as soon as it is safe to do so. It is alarming and stressful to experience a warning like that while traveling at highway speeds, not knowing whether the vehicle could lose power or leave me stranded. No customer should have to repeatedly worry about the reliability and safety of their vehicle, especially after seeking service for the same issue multiple times on a car that’s only 2 years old. After the battery issue reoccurred a second time, I believe a comprehensive evaluation of the vehicle’s battery and charging system should have been performed. Instead, the battery was simply replaced, and the underlying cause appears not to have been thoroughly investigated. Replacing parts without fully diagnosing the problem is not a customer-focused approach and has resulted in repeated inconvenience and loss of confidence. What is especially disappointing is that during this most recent visit, my vehicle remained at the dealership for six days. Yet when I returned to pick it up, the same warning message appeared on the dashboard almost immediately after I got into the vehicle. At that point, it was difficult not to question what had actually been done to diagnose or resolve the issue. If the warning returned before I had even left the dealership, it suggests that the underlying problem was not properly identified or corrected. Frankly, I am grateful that the warning appeared while I was still at the dealership rather than after I had gotten back on the road. Given the history of this issue and the fact that the "Charging System Service Now" warning can indicate a serious charging system failure, it is concerning that the vehicle was returned to me without the problem being fully resolved. Unfortunately, this experience has significantly impacted my perception of the Lincoln brand and the dealership’s service department. Because of the repeated visits, lack of a lasting resolution, and the amount of time and effort required on my part, I would not consider purchasing a Lincoln vehicle in the future. When my lease ends, I will be relieved to return this vehicle and move on from both the brand and this dealership.