Used Car Dealer

Grass Eaters Lawn Care & Maintenance

Waterville, ME

3.9(90 Google reviews)

Contact

223 College Ave, Waterville, ME 04901
(207) 453-8222grasseaterslawnandauto.com/

Google Reviews

# Summary The business receives mixed reviews with significant concerns about service quality and honesty. While some long-term customers praise efficiency and friendly service, multiple reviewers report unethical practices including unnecessary repairs, poor communication, defensive behavior when questioned, and most critically, potentially dangerous work that resulted in a vehicle fire.

Kevin Asher5 years ago

Pre approved cash money through the bank. They never returned a call. Previously had a great experience with our purchase with grass eaters. We decided to keep it and just out right purchase our new suv. Thanks anyways. Happy with our final decision

Kaitlyn Lemay2 years ago

The worst experience I’ve ever had with an auto repair shop! I had my car towed there after it started idling roughly and didn’t have the power to drive down the road. After two weeks of waiting for the right part to come in and then having to replace another part, we got our car back and it did turn on and drive down the road again. Only our radio, outlets, and one headlight are now not working all of a sudden… At first we reached out to the mechanic and he said it could be the fuse box or wires that were messed up and blamed it on mice… We checked everything he suggested and it all looked good. I called the shop and as soon as I mentioned what car I’m calling about, the guy got really defensive and said all of these new issues were caused by us working on our car before we brought it in. The dash did throw an electronic throttle body light so we replaced the throttle body and spark plugs. Nothing changed after that, so the engine was still idling weirdly but everything else was working! Radio, outlets, headlights, everything would turn on and work like normal UNTIL we picked up our car from Grass Eaters. Another red flag was that we got two different stories from the mechanic and service writer about what was done to our car. I would save yourself the time and stress by finding a shop that actually values their customers and is honest and knowledgeable about the work they’re doing.

Tammie Ames3 years ago

I brought my vehicle in for an inspection sticker. We had been a customer of theirs previously. I was told it did not pass and that it needed rear brake pads and rotors. I knew this was not true and questioned the guy and he shrugged and said I needed them and it would be around $225.00 . I left and we brought it to another mechanic we use and he took it for a ride and spent a good amount of time looking it over and there was nothing found that would prevent us from getting a sticker and we got one no problem. Just because I am a woman does not mean you can lie and make up repairs to try and make more money. I have had bad brake pads and rotors in the past,I know how it feels and sounds and my vehicle is just fine. Won't be giving them business again!

Josh M (Nubioso)a year ago

Grass Eaters have been our go-to for years now. Good service and Patsy is always nice to deal with. Quick, efficient and does a good job.

Km K6 years ago

I brought my daughters vehicle here so that they could have it checked out to ensure it is safe. They did work on the BMW and she picked up vehicle and in about an hour and a half the brake lights came on. She called this mechanic three times and each time he told her it was OK to keep driving. He said unless the brakes are dragging it is fine. She said I don’t know how to tell if that happened,he said you would know. It’s ok to drive he says, The next call I get is her frantic because the car is on fire. Literally in flames and the fire department came! SIR looks like the brakes probably were dragging!! The belongings in the car melted she was just lucky to get out safe. The car is totaled and he told her to keep driving he should take some accountability! I should get my money back minimally! Poor quality and does not stand behind their work. They kept making excuses that the owner was busy but he would definitely call back.I wish I could put the pictures of that car burning in this review, Go to yelp if you want to see the pictures. Awful maybe stick just to lawn work to keep people safe besides the grass will grow back. This vehicle will not be coming back it is in the scrapyard!

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