Grayson Subaru
Knoxville, TN
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# Summary The dealership earns praise from most customers for friendly, knowledgeable staff who listen to buyer needs, offer fair pricing, and create pleasant purchasing experiences, with several reviewers specifically commending individual salespeople for going above and beyond expectations. One dissatisfied customer reported issues with financing options for USAA members, undisclosed vehicle problems with a used car purchase, and poor parking conditions, expressing disappointment with the dealership's trustworthiness.
Painless experience from a friendly, knowledgeable and always showing the best cars at reasonable prices. My experience from other car lots is they always try to sell you stuff that you really don’t need or want. These people listen to you and adjust based on what you want.
We have family members who have Subarus and they love them. In researching about new cars, we felt the Subaru Forrester would be ideal for us. Ideally, we wanted a Forster hybrid, but was told it would be 2 to 6 months before we would be able to get that. Unfortunately, our car was hit by a truck and was totaled, so we did not have the luxury to wait 2 to 6 months. We worked with Zeke at Grayson Subaru and we were able to get our Forrester with the touring trim. We were pleased with the price. I would recommend working with Zeke if you’re in the market for a Subaru.
My husband and I bought two new Subarus from Grayson. Evan Dunlap aka tall Evan was our car salesman. He was super easy to work with and made our car buying experience pleasant. He went above and beyond our expectations. If you are looking for a new Subaru he is the man to see. You will not be disappointed. 😊
My son and I had a surprisingly fantastic experience at Grayson Subaru. Not surprising from my expectations with Grayson, but from my expectations in general when dealing with automobile dealerships, especially shopping for a used vehicle. Robert Blevins took VERY good care of us, was very patient as we looked at several vehicles on a Saturday afternoon and into the evening and made for a pleasant buying experience. My son is thrilled with how he was treated, excited about owning a Subaru (Outback) and I left with respect for Grayson Subaru. I would do this again and will do business again with Grayson. If you are car shopping, give them a chance to earn and keep your business.
Additional information - USAA members: they will not work with our bank. They say it will be easy to transfer the loan. Wrong! Another learning experience gone bad. Dropping the rating to a 1 now. The hits keep on hitting. Update - after getting my vehicle home, I came to the realization that I missed several key issues with the vehicle. I am partly to blame but the reason I went to a reputable dealer is to avoid problems. I assume they had full knowledge of the condition of that car and did not disclose anything. And now I am paying for it. I don't expect any recourse, but from 'a name you can trust' I lack such trust. I would rate them a 1 star, but I do take some responsibility for trusting them. The parking is terrible, the service is deceptive. First time Subaru buyer, I would question their sales team much better - Zeke and CL. They are classic used car dealers.
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