Greenwood Ford Lincoln

Had an enjoyable experience purchasing at Greenwood. My salesman Tristan was excellent. No pressure, good conversation. Other sales team member Austin was great as well. Dealt with Zach on the service side and he was very knowledgeable and kind.

This is odd, I did a terrible review after my experience with Ford in BG and they asked me to leave a google review. Short version, i brought my car in for warranty work after my shop diagnosed it with cat that needed replaced. I was told it was my fault and it wasn't covered. I feel like they just tried in order to see if I might give in and just pay for the repair. I offered to provide records, and they changed their mind and said it was covered. When I picked it up I had to pay $14. Not sure why, since I told them exactly what needed done and why and how I knew. If they treat a mature man, who got his master mechanic license in 1984, like this, how are they treating young and/or inexperienced owners?? I will make the drive to Franklin for any future work needed from Ford and will avoid Greenwood Ford at all cost. Unfortunate because A-I own 10 Ford explorers, and B-I saw that they have a Bronco Raptor in the showroom, in my color, that I would love to own, but I will pass.

Byron is AMAZING! I loved working with him today with our new Honda odyssey! He is warm, welcoming, and so friendly! He really helped us make our final decision and I fully trusted him the whole way. AND he makes the best popcorn🙃

Wow the way that these people handle business is absolutely insane. I’m genuinely shocked and disappointed with the state of this situation. I bought a 2019 Ford Escape SE Used 1.5L EcoBoost with 53,158 miles on it, 11/19/2022, from Greenwood Ford. During the deal, I was kept at the dealership for more than 5 hours, and was followed when leaving, and felt like I had to make a deal to leave. My interest rate was 15.29% with good credit and no past credit issues. I went back to the dealership the next day after purchase to express these concerns, but I was not met with any care and was left with the car. On 11/24/2025, my car's engine died while driving onto an interstate. I took it to an auto mechanic, who diagnosed the problem as coolant intrusion. At the time of the sale, there was a customer service bulletin out for covering the repair of the faulty engine for 7 years or 84,000 miles. My cars enghine died at 85,378 miles. I made multiple calls to the dealership and customer service representatives, who were unable to help me. JR Campbell of Greenwood Ford reached out after a review on their Google page, offering to help. He had contacted their service Ford representative for the area, who said that if it was inspected by a Ford dealer, they could possibly offer a customer service gift. I have reached out multiple times over the past three weeks to get this set up and reviewed, but I have received no response and no actual promises. I am unable to get a straight answer as to how they can help resolve my problem. There was no engine trouble with the car when it was purchased, but there was a known problem with the manufacturing of these engines when I bought it, and I was not informed at the time of purchase, nor did I receive any communication thereafter. After voicing my concerns about this and that I have not received any further correspondence from them I was met with “they made reasonable accommodation to fix”. They did not call. They did not email. They won’t even tell me a straight answer. They act like they are being accommodating but I have had to jump through hoops and call for days on days in a row to even get a phone call that just ends up back where we tattered. I have no interest in doing business with this location ever again I just feel like people should know that if something goes wrong that will not be willing to help you even if they give you empty promises because they won’t pick up the phone and call you back…..

Best Car Buying Experience Ever - Thanks, Courtney & Chase! From the moment we walked into Greenwood Ford, we had a great time and knew we were in the right place. The level of customer service is second to none! We are thrilled with the new car we purchased. A special shout-out to our team, Courtney and Chase. They are seriously amazing! They listened to what we needed, answered all our questions honestly, and made the negotiating and financing parts a breeze. We highly recommend Greenwood Ford and, specifically, working with Courtney and Chase!