Gregg Young Chevrolet Marshalltown

I’m not usually one to leave reviews, but after 111 days (over 3.5 months) without my vehicle being repaired, I felt it was important to share my experience. Unfortunately, my experience with Gregg Young’s service department was the worst customer service experience I’ve had at a dealership. My vehicle spent the majority of that time there before I eventually transferred it to another dealership, and the repair still was not completed. One of my biggest frustrations was the length of time it took to receive parts. In my experience with other dealerships, parts typically arrive within a day or two, but at one point I waited nearly two weeks. To their credit, once the parts arrived, the repair work itself was completed in a reasonable amount of time. What disappointed me most was the lack of accountability and communication throughout the process. When I decided to move my vehicle to another dealership, I felt there was little concern shown for the situation or acknowledgment of the inconvenience I had experienced. No one expects to deal with a major vehicle issue, and I would have appreciated more professionalism, empathy, and effort to help resolve the problem. Based on my experience, I would not return to this service department and would not recommend it to others. I hope they take steps to improve their customer service, communication, and overall handling of long-term

I got to work with Jacob Green for a few days and he was absolutely wonderful. He listened to what I was wanting, talked to me about everything single thing, and then helped me get something that I am very gappy with. I would definitely work with him and the team again because they did so much to get me what worked for me and what was as close to what I wanted. Big thanks to Jacob Green for everything!!!

Made an evening appointment for Monday January 26th with Derek Richtsmeier to view the 2018 Nissan Murano…drove an hour and a half to view it and possibly negotiate a deal…told them I was preapproved at financial institution for a certain amount and would like to come back to discuss to trade in my current car…they agreed and shook on it…came back today Saturday January 31st to negotiate the deal and do paperwork…worked with the kind salesman Trent and he told he would drive the car up to review it…we came outside it was a Chevrolet Equinox waiting for me and was told the Nissan was sold Tuesday…nobody informed me about it being sold…it would’ve have been nice/decent of them to notify me that it was sold Tuesday so I didn’t drive another hour and a half for nothing. I asked the sales manager, didn’t catch his name (but was a heavier set dude who wore a plaid scarf), why didn’t no one notified me especially when I shook his hand in particular and he told me he would work something out when I came back…his answer was “idk and I didn’t think you were trying to negotiate a deal with us and the cars are for sale 24/7”…needless to say I left with nothing and my time wasted and not even an apology.

You need a great vehicle at a great price? GO HERE. Derek was by far one of the best, no pressure, but attentive to detail---salespeople we've ever worked with. Treated like family! We were blessed by our time there! Give them your business. :)

Courteous and helpful people. Dallas was able to schedule me with a quick appointment for service. Service Manager was knowledgeable and very helpful. The service coordinator was able to provide me with a detailed description of what the problem was and the estimated cost of the repair. The mechanic that did the repair was great and took the time to try to get my LaCrosse out of demonstration mode, and determined that there was a problem with the system because he couldn’t get it to connect to OnStar. I contacted OnStar and they informed me that they couldn’t disconnect the demonstration mode and that I had to take it in for service to replace the problem with the system components.